Problem Manager at the Swedish Prison and Probation Service

The Swedish Prison and Probation Service is growing – we are building new facilities, renovating, and expanding, and we are now looking for more employees. Our most important goal is to reduce recidivism – to break the vicious cycle. If we succeed, society will be safer and more secure for everyone. We are the authority responsible for prisons, probation, detention centers, and client transport.

Do you want to contribute to a safer society? Our IT department is undertaking a major initiative focused on a digital correctional service. Together, we work to create conditions and solutions that make a difference in our operations. The IT department is experiencing strong growth. With us, you will have good opportunities to grow and develop your skills based on your conditions and areas of interest. We are looking for someone with a strong interest in IT, knowledge that can enrich our digitalization journey, and who wants to make a difference in society within your profession.

Our core mission is to ensure that the Swedish Prison and Probation Service has a functional, tailored, and stable IT environment for our 20,000 internal users across approximately 145 operational sites. The work is highly varied and offers great opportunities for development in the field.

RESPONSIBILITIES

As a Problem Manager with us, you will be part of a process team where you take overall responsibility for Problem Management and drive the development of processes and methods according to ITIL. You will play a key role in developing and optimizing the stability and performance of IT services. You will work both operationally and strategically to identify, analyze, and resolve problems, focusing on minimizing disruptions and maximizing user satisfaction while ensuring that IT services function optimally and meet the needs of the organization. You will measure and follow up on the effects of implemented measures.

We are looking for someone with a good understanding of IT infrastructure and how different IT components interact. The role requires a strong ability to collaborate and communicate with various roles within the organization, from support and operations to technical and application development.

QUALIFICATIONS

For the role of Problem Manager, we are looking for someone who plans, organizes, and prioritizes work effectively. You are calm, attentive, and accommodating in your approach. You communicate clearly and listen and are receptive to the other party. You are quality-conscious and flexible.

It is important to us that you share the Swedish Prison and Probation Service's fundamental values of a humane view of people, respect for the individual, and belief in the human will and ability to develop. You are also aware of and understand how background, culture, and group affiliation affect yourself and others. Furthermore, you are expected to contribute to ensuring that everyone is treated equally. We place great emphasis on personal suitability.

We are looking for someone who has:

• A degree in IT/computer science or other education combined with work experience that we consider relevant for the position.
• Several years of experience working in IT in complex IT environments.
• Good technical knowledge.
• The ability to express yourself well in spoken and written Swedish.

It is advantageous if you have:

• Experience in managing and developing processes within the ITIL framework.
• Experience working with IT across multiple units in a dispersed national organization.
• Certification in ITIL.

OTHER

We have high demands on our employees' security and confidentiality awareness. To work with us, you need to undergo a security clearance in accordance with the Security Protection Act. The position is classified in a security class, and a security clearance including an interview with a background check will be conducted before a hiring decision is made. During the security clearance, your personal background and relationships will be investigated from a security perspective. You need to be a Swedish citizen but may have a foreign background. You will receive more information about the security clearance during your job interview. Read more about the security clearance at: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/ (https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/)

The position may involve military placement at the Swedish Prison and Probation Service. Read more about military placement at: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/ (https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/)

Probationary employment may be applied.

The Swedish Prison and Probation Service strives for a balanced gender distribution and increased diversity.

To submit your application, click on the application link in the advertisement. Questions about how to apply and submit your CV should be directed to Visma Recruit. Questions about specific jobs will be answered by the contact person indicated in the advertisement.

We kindly but firmly request no direct contact with staffing and recruitment companies or sellers of recruitment ads. The Swedish Prison and Probation Service has contracted agreements.