Join Our Customer Center!

Do you want insight into what it's like to work at our customer center? Where you have the opportunity to get to know our operations and contribute to ensuring that our customers have a good impression of us? Then this could be an opportunity for you!

In customer service, we are the customer's entry point into the company; we are there to meet and support the customer until they feel satisfied and helped.

We are constantly working to find smoother ways to assist, guide, and create faster paths, and therefore we need you now!

Your Responsibilities

As a customer administrator, you play a central role in the company's customer journey and are often the customer's first contact. You handle both complex and sensitive cases and have a significant opportunity to influence the customer experience. The work is varied, and you will have excellent opportunities for professional development in an open and supportive work environment where service, accessibility, and continuous improvement are the focus. Eskilstuna is the primary workplace, but you will sometimes be in Strängnäs.

Your role will involve:

• Handling more complex cases via phone, chat, email, and in-person visits.
• Providing support and guidance to colleagues internally.
• Actively working on improvement initiatives and developing routines and processes.
• Analyzing customer cases and providing suggestions for improvement.

“At ESEM, there are great opportunities to develop in order to best contribute to our work. This way, we can continue to deliver a part of a worry-free everyday life to our customers.” - says Peter Keller, Head of Customer and Business.

In three years, we want our customer center to be an even more digital and proactive operation with smooth contact paths and high accessibility. Customers will receive faster and more accurate assistance, while personal service remains for more complex cases. We work data-driven, actively contribute customer insights, and are an integral part of the company's development and customer experience.

Education and Previous Experience

You have:

• At least a completed high school education, preferably supplemented with post-secondary education in a relevant field (e.g., customer service, administration, or business development).
• Several years of experience in qualified customer service work, preferably in a complex or regulated industry, where you have good knowledge of the industry and its processes, allowing you to quickly understand our services and contribute insights.
• Very good system skills and experience working across multiple digital platforms and customer management systems.
• Experience handling complex cases and providing support to colleagues in a senior role.

Become a part of our team and create first-class customer experiences!

If you have any questions about the position or are just curious and want to know more, please feel free to contact Linda Lönngren, Head of Customer Center via email [email protected] (mailto:[email protected]) or by phone 016-106444 (https://esem.varbi.com/center/tool/position/887998/edit/tab:1/016-106444).

About Eskilstuna Strängnäs Energi och Miljö

We are over 600 colleagues who, in various ways, ensure that everyday life works for our residents in Eskilstuna and Strängnäs. Together, we deliver sustainable products and secure services with great benefit and minimal environmental impact. Join a sustainable environmental journey where your ideas are significant. As an employee at Eskilstuna Strängnäs Energi och Miljö, you are helping to build the future!

Some of our services are subject to security clearance, where the basis for employment is a successful security check. Before an employment contract can be signed, everyone must undergo a drug test. In your employment, you may be subject to military placement. Military placement means that you have an obligation to serve during heightened readiness. If the position you applied for is currently affected, you will be informed during the recruitment process; please note that changes may occur over time.

With us, you always start with a 6-month probationary period.