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Customer Service Representative at NTG Logistics

NTG Logistics AB

Skåne län, Hässleholm

Previous experience is desired

37 days left
to apply for the job

Are you a person who enjoys structure, takes responsibility, and has a natural sense of service? Do you want to be an important part of a close-knit team that handles customer service, freight, and at the same time develops in an expanding company?

Then you could be our new star. – Apply today - we want to meet you!

Who are you?

We are looking for someone who is meticulous, positive, and solution-oriented. You thrive in a fast-paced environment but never compromise on quality. You are someone who enjoys juggling multiple tasks and naturally steps in where needed. You are unpretentious, self-driven, and want to feel professional pride.

About NTG Logistics

NTG Logistics AB is a growing third-party logistics company with seven large warehouse units in northern Skåne, as well as one in the Borås area and one in Kungälv. We handle thousands of orders for our customers every day – from international corporations to rapidly growing e-commerce businesses. With over 65 years of experience, we build long-term relationships through responsiveness, flexibility, and proximity. Our staff is our most important resource, and we strongly believe in development, participation, and team spirit.

What do we offer?

We offer a broad and varied role at the heart of our operations – the administration department.

The department includes customer service, traffic, finance, sales, IT, and security. The position is a key role in a smaller team where you will be an important support to several functions. You will work closely with colleagues with different expertise and develop as the company grows. No day is the same – but with us, you always know that you are making a difference.

Your main responsibilities

You will work broadly within two areas:

1. Customer service and support

– Handle incoming inquiries from our customers

– Provide quick and clear answers regarding order status, deliveries, and products

– Be a link between the customer and warehouse staff

– Work in our WMS, Ongoing

– Register and follow up on complaint cases.

2. Traffic and transport bookings

– Book transports (domestic and international)

– Follow up on freight and be the contact person for carriers

– Handle customs invoices and simpler questions regarding customs clearance

– Work in our TA system and in some cases customers' and suppliers' external systems

Qualifications (requirements)

– At least 2 years of work experience in administration or customer service

– Experience working with transport bookings and customer contact

– Good system skills – especially in the Office suite (mainly Excel)

– Experience with some TA system

– Fluent in Swedish and English, both spoken and written

– Very good structure and sense of order

Meritorious

– Experience from TA-System

– Experience with WMS (preferably Ongoing)

– Experience with business systems (e.g., Axapta, Business Central)

– Post-secondary education in logistics

Personal qualities

To succeed in this role, we believe you:

– Have good collaboration skills and enjoy working in a team

– Take responsibility for the whole and contribute to a good work environment

– Are stress-resistant and can prioritize when needed

– Are curious, attentive, and want to learn more

– Have a good sense of humor and want to be part of our culture

Start: By agreement (preferably immediately)

Extent: Full-time

Working hours: 07:30 – 16:30

Location: NTG Logistics AB, Norra Vägen 43, 282 61 Bjärnum

Application deadline: 2026-01-30

Contact person: Gustav Granholm, Traffic Manager – 0761–732 587, [email protected]

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