Are you our next IT Operations Technician?

Do you want to be part of the journey towards a more electrified Sweden? Then this could be the job for you.

About the position

In the role of IT Operations Technician, you will primarily be responsible for first-line incident management, initial troubleshooting, ticket distribution, and monitoring of flows and alarms. You will have a central position where you ensure and coordinate what is required to guarantee high operational reliability. Together with your colleagues, you will work closely and act quickly to minimize the negative impact of incidents.

Main responsibilities:

• Receive incidents and create tickets in the ticket management system
• Resolve and/or escalate open incidents to 2nd/3rd line support
• Perform basic diagnostics and restore services according to instructions (Linux, Network, and Windows)
• Follow up and provide feedback on tickets to both technicians and reporters.
• Work according to ITIL with a focus on incidents in the ticket management system and improvement work

As an IT Operations Technician, you will contribute to ensuring a stable IT operational environment for Svenska kraftnät. Here, you will be challenged to act quickly and identify deviations before they affect users.

The position involves rotating 2-shift work, meaning both day and night shifts. All shifts are 12 hours, either from 07:00 to 19:00 or from 19:00 to 07:00. The work is on-site.

Development opportunities are good as the IT division at Svenska kraftnät is experiencing significant growth, and there is a chance to exchange experiences with colleagues who have been in the industry for a long time.

As an IT Operations Technician, you will belong to the IT Operations Center, which consists of 10 employees, all in the same role. You will have many points of contact, primarily internally, but also externally in the form of supplier contacts and more.

About you

To be successful in this role, we see that you are a responsible person who values your work and wants to collaborate in a team. You are structured in how you approach tasks and meet deadlines. As a person, you have a good sense of service and the ability to listen, understand, and communicate well to prioritize the right things. We are looking for someone who can quickly familiarize themselves with new tools and processes and wants to contribute to improvement work.

We place great importance on your personal qualities.

Furthermore, we see that you have a degree in IT, computer science, or equivalent education or work experience that we consider comparable. You also have:

• At least 2 years of current and relevant experience in 1st or 2nd line support of Windows and/or Linux environments
• Experience in server operations (e.g., Linux/Unix, Windows)
• Good ability to express yourself verbally and in writing in Swedish and English

We consider it a merit if you have:

• Worked according to ITIL processes (Incident, Problem, Change, Request)
• Experience in monitoring and alarm management, for example, from working in a NOC/system monitoring function
• Experience working in critical environments (e.g., energy sector, telecom, finance) where operational reliability is crucial

Good to know

• The position is located in Sundbyberg (right by the station), Stockholm
• The work is on-site
• The application deadline is 2026-01-26, we use selection questions instead of a cover letter
• The position is a permanent full-time employment with a rotating shift schedule 24/7
• This recruitment process applies screening tests
• Benefits | Svenska kraftnät

Please feel free to contact the recruiting manager Magnus Hallqvist, tel. no. 010-475 82 53 or the responsible recruiter Maria Sahlén, tel. no. 010-489 20 27 ([email protected]). Union representatives are Annika Ingeborn, SACO, 010-475 87 72 and Erica Midfjäll, ST, 010-475 87 31. You can also reach us via email: [email protected]

Additional information

We place high demands on our employees' security and confidentiality awareness. Before a hiring decision is made, a security review will be conducted according to the Security Protection Act (2018:585) in cases where the position involves handling classified security information or participating in security-sensitive activities. If the employment concerns a position in a security class, the security review will also include a background check and, in some cases, a special personal investigation. For employment at Svenska kraftnät, there may be a requirement for Swedish citizenship for certain positions. With employment comes an obligation to be placed in a war situation.

For more information about security reviews, Svenska kraftnät works to promote diversity and counteract discrimination and welcomes applicants with different backgrounds and experiences to our recruitments.

Get to know Svenska kraftnät and what it is like to work with us:

Get to know us at Svenska kraftnät