Vacant job

About the Role and Your Responsibilities

As a community guide at the citizen center, you will assist and guide citizens, associations, and businesses.

Many inquiries are answered directly by the citizen center, while others are forwarded to our colleagues throughout the municipality. The phone is the most common channel for incoming inquiries, but you will also respond to emails and receive visitors at the Kristallen reception. Community guides work in several digital systems, including telephony systems, case management systems, digital mapping services, and e-services.

We are divided into two response groups; response group 1 answers education and care questions, while response group 2 primarily answers questions related to reporting faults, street and traffic issues, building permits, and drawing documents.

We are looking for someone who

• has at least a high school education. A university degree is an advantage.
• has experience in community guidance
• expresses themselves well in both spoken and written Swedish and English
• has experience working in various operational systems.

As a person, you enjoy meeting and helping others and strive to always provide a good response. You have a positive attitude, focus on problem-solving, and find it easy to build good relationships. Answering the phone for many hours requires endurance and stress resistance, while you must also be meticulous and follow routines. You are stable and can handle meeting people in vulnerable situations.

About the Recruitment

In this recruitment, we have chosen to remove the personal letter and replaced it with selection questions. We will place great importance on your answers.

We Offer You

As an employee with us, you will be offered a range of benefits focusing on balance, security, and health. Lund Municipality is a large organization with many exciting activities and opportunities for employee development. As an employee, you will also have access to our benefits portal where you can easily view and manage your benefits.
Read more here (https://lund.se/arbete-och-lediga-jobb/sa-ar-det-att-arbeta-med-oss/det-har-ger-vi-dig-som-medarbetare)

About the Workplace

Welcome to the citizen center, your gateway to Lund Municipality! We are a dedicated team of nearly thirty community guides with extensive knowledge of the municipality's various activities. Every day we help citizens with simpler municipal matters and strive to provide fast, reliable, and good service.

About 400 employees work at the municipal office within strategic functions. Together, we ensure that the municipality is an efficient and modern organization. Right now, we are on an exciting development journey with the goal of functioning as a driving force in the development of the entire organization. We take responsibility for the whole and focus on the citizens' best interests.

Here you will have the space to grow. Within Lund Municipality, we place knowledge at the center and create opportunities for development in working life. We offer an inclusive work environment and the chance to influence and make a difference. Do you want to be one of us?