Service Officer at Statens Service Center in Växjö

At the service office in Växjö, we are eleven employees and part of the Växjö office area. We work with a service-oriented approach where you and your colleagues take joint responsibility for your assignments and learning. We actively work with continuous improvements, and it is part of the role to contribute to the development of the organization.

Main Responsibilities

As a service officer, you provide quick and professional service by answering questions from individuals and businesses. A large part of your work involves guiding customers to use the collaborative authorities' e-services and to find information on websites. In your role, it is important that you listen actively, adapt your approach to the customer, and have a pedagogical attitude.

In your customer meetings, you will have support from the various authorities' IT systems. In addition to introduction and training, time is set aside each day for you to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations. You will also work at other service offices, sometimes with short notice.

Here you can watch a film about the role of a service officer (On Platsbanken: to watch the film, please go to the job advertisement at www.statensservicecenter.se/lediga jobb and then click on the link in the advertisement text)

Qualifications

You are driven to provide our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from various backgrounds and abilities. In short, we are looking for someone who has a positive attitude and is quick to learn new knowledge.

We are looking for someone who has:

• A university degree of at least 80 credits/120 ECTS or equivalent knowledge obtained through work experience
• Worked for at least two years in the last five years in a service profession where you have informed and guided customers in personal meetings.

Additionally, you should have the following abilities:

• Quickly establish contact with others in an objective and professional manner
• Map the customer's needs by asking questions and listening actively
• Communicate orally and in writing in Swedish
• Communicate orally in English
• Adapt your working style to customers' varying needs
• Handle multiple customers simultaneously
• Contribute positively to the team's results and collaboration

It is also an advantage if you:

• Have experience working with face-to-face customer meetings within any of our partner authorities
• Have a B driver's license

Other

The employment is permanent and full-time. We usually apply a six-month probationary period. Start date by agreement. We do not have the possibility for remote work. This position requires a security clearance according to the Security Protection Act. As an employee, you may also be assigned to military service based on the needs of total defense.

Welcome with your application including CV and cover letter by January 18, 2026. For you to receive as fair and accurate an assessment as possible, it is very important that you provide the year and month for each employment and a brief description of the tasks. If this information is not provided, we cannot make a correct assessment of your skills and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during weeks 5-6 in Växjö.

Statens Service Center

We offer you a workplace where you can contribute with your expertise in services that are close to citizens and authorities. Statens Service Center has the mission to make the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other authorities. At our service offices, we provide individuals and businesses with support and guidance in matters concerning several authorities.

As an employee with us, you have the opportunity for professional development, career advancement, wellness grants, and a wellness hour each week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential in the best way, take responsibility for their contribution to the whole, and contribute positively to the development of the organization. As a government agency, we share a common value base with the entire public administration, the governmental value base. This means that we follow six principles to live up to good governance that is democratic, legally secure, free from corruption, and efficient.

Feel free to read more about us here.

Our operations are located throughout the country. The headquarters is in Gävle. We are also a preparedness authority within the sector of economic security. Together, we are 1,500 employees.

Statens Service Center works for a discrimination-free workplace with increased diversity and equality.

We have made a medieval for our advertisements and request not to be contacted by media and recruitment companies.