Vacant job

Job Description

Advisera is growing, and so is the Advisera Support team. We are excited about this expansion and the opportunity to welcome more colleagues!

Are you service-oriented, interested in customer relations, and have an eye for IT and technology? Then you might be our next customer service representative!

About Advisera:

Advisera was founded in 2016 and has since grown to about 60+ employees with offices in Malmö, Gothenburg, and Stockholm. Our goal and vision are to establish ourselves as a leading business partner in IT & Security, Telephony & Switchboard, Business Insurance, and Financial Products. Advisera is licensed by the Financial Supervisory Authority.

Through the Advisera method, we have created a unique corporate culture. This method, combined with our entrepreneurial drive, shapes clear strategies and goals for continued expansion. The Advisera method promotes a creative and stimulating work environment, and we are constantly looking for driven and competent employees. 

In your role as a Customer Service Representative:

As a customer service representative, your task will be to assist our customers with their technical challenges. You will provide support for IT and telephony & switchboard solutions, as well as collaborate closely with our advisors, customers, and suppliers. You will also handle cases via phone, chat, and email, with the goal of always providing the best possible service to our customers. You will be part of a team of eight dedicated employees based at the head office in Malmö.

Colleague Emma describes what it's like to work in the Advisera Service team: “Here, everyone cares about each other and truly cares; we support and push each other in our daily work. But above all, we have fun!” 

Responsibilities - Ongoing contact with customers, suppliers, and Advisera's Advisors - Ongoing support of telephony & switchboard solutions - Order registration and reconciliation in CRM system 

We would like you to have: - An interest in Technology and IT - Completed secondary education - Previous experience in a service role and customer interaction. - Good data and system skills - You express yourself well in speech and writing - Are solution-oriented and pedagogical while enjoying working in a fast-paced environment. Preferred: - Documented experience in Telephony and IT-related services. - Experience in delivering subscriptions and switchboard solutions to customers.  Why Advisera: 

- Fantastic work environment and camaraderie with colleagues. - A culture where individual development is highly valued, with continuous coaching and training. - Shared breakfasts, after works, team activities, and annual conferences. - Opportunity to grow in a fast-growing and expanding company.

At Advisera, we value personality and attitude the most. We believe that with the right interest, drive, and commitment, you have the potential to grow into the role. Don't hesitate to apply, even if you don't meet all the criteria.

We are recruiting continuously, so please submit your application as soon as possible. If you have any questions, please contact [email protected]

Welcome with your application!