Do you want to excel in customer service and sales?

Create fantastic customer experiences, work with the latest AI technology, and have the chance to develop and grow in your role? Then you should apply to us at Releasy!

About the position

As a customer service representative at Releasy, you will:

• Represent Releasy and our client Telia, one of Sweden's most successful companies in the IT and telecom industry.
• Be the primary point of contact for customers via calls. Other communication channels such as chat and email may occur.
• Handle customer inquiries and resolve any issues with a focus on meeting the customer's needs.
• Actively work with upselling in every customer contact and deliver solutions that make a difference for the customer.
• Provide accurate information about products/services and guide customers through various processes.
• Actively work to ensure high customer satisfaction and create memorable experiences for our customers.

With us, you get more than a job – you get a workplace where development is a given and where every day offers new opportunities. We kickstart your journey with training combined with practical work to give you the best start, and we encourage you to grow both professionally and personally. Here, you become part of a team that enjoys having fun, motivating each other, and creating customer experiences that truly make a difference.

The position is a permanent employment that begins with a 6-month probationary period. There are varying working hours scheduled within the assignment's opening hours, which are Monday-Friday 08:00-19:15 and Saturday 09:00-17:15.

We offer a collective agreement with a fixed monthly salary combined with a commission model that rewards your efforts.

Training starts on 2026-01-08.

Qualifications and Skills

• High school diploma
• Fluent Swedish in speech and writing
• Good knowledge of English both orally and in writing
• Good computer and system skills
• Strong communication skills
• Previous experience in customer service or sales is an advantage

We are looking for someone who is self-driven and has a passion for delivering first-class customer service. You are driven by working towards goals and strive to achieve excellent results, with a strong motivation for upselling. You have a natural ability to foresee problems and find practical solutions. Additionally, you can handle stress and quickly adapt to new situations in your daily work environment.

Application and Process

Are you the one we are looking for? Submit your application today! Applications are processed continuously, which means that the role may be filled before the application deadline.

At Releasy, it is important that every application is handled fairly and objectively. To ensure that we recruit the right employees, we use a structured recruitment process.

The process begins with selection questions where we ensure that the basic requirements for the position are met. You will then receive an invitation for a background check, which you will retrieve and review before deciding whether to share it with the recruiters. Automated systems may be involved in the process, but all decisions are made by people. We conduct background checks to ensure a safe and fair recruitment process. This is part of our quality work and helps us create a safe working environment for both our customers and employees.

If you proceed in the process, you will be invited to tests and interviews, where we focus on evaluating your skills and potential to succeed in the role. We also conduct digital reference checks to verify previous experiences and gain a broader picture of your work capacity.

If you have questions about the position, please contact the responsible recruiters at: [email protected] (mailto:[email protected]) and [email protected] (mailto:[email protected])

We handle our recruitment internally and kindly ask for no contact from recruitment agencies.

Releasy Customer Management AB is an outsourcing partner in customer service with several clients in industries such as telecom, media, e-commerce, travel, and public services. Releasy handles its clients' customer service and sales across all channels, such as social media, chat, email, and phone. Releasy operates in Sweden, Norway, and Finland with approximately 1800 employees.