Vacant job

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We disburse approximately 260 billion kronor each year. These are the tax funds we manage, which is a significant responsibility. Therefore, we take the time to understand each case, follow laws and regulations, inform and guide, care, and show compassion. This is a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency.

Our workplace is characterized by collaboration, helpfulness, and a good working environment. We have high competence with a humble and trusting culture. As an employee with us, you have the opportunity to combine office work with flexible hours and remote work to some extent.

Case Management, Customer Contact, and Teamwork

As a claims officer, you have an important mission: to help citizens ensure that the right person receives the right compensation at the right time. You provide individuals with the means to have an overview and feel secure in all contacts with the Swedish Social Insurance Agency. Each individual has a unique situation that needs to be addressed based on their specific needs. In your work, you are responsible for conducting investigations based on applicable regulations. You calculate and make decisions regarding compensation when applicable. You will have daily contact with applicants and insured individuals both in writing and via phone. Part of your work involves answering incoming calls where you identify needs and provide general and specific information. The job also includes informing and supporting our self-service solutions. The position involves handling confidential information, which places high demands on proper management. Therefore, it is important that you have a strong sense of security awareness.

Within parental insurance, you will handle parental benefits, temporary parental benefits, and determine the income on which the compensation is based. The processing occurs in an automated system as the application process often takes place online. Through the system, cases that need to be supplemented or further processed before a decision are assigned. Your case management may depend on external actors such as employers, schools, and authorities. The work is performed independently with support from active teamwork.

The position also involves being scheduled in customer service to some extent. Here, you will answer questions and process cases from calling customers.

We are looking for someone who

• has a high school diploma or equivalent experience and qualifications
• is service-oriented
• has a systematic and meticulous working method
• is stable and can maintain energy even in stressful situations
• is results-oriented and wants to achieve set goals
• collaborates effectively with others to achieve common goals
• has good communication skills, both orally and in writing
• has the ability to manage IT systems in efficient workflows.

It is an advantage if you have

• experience in customer service or customer support in a fast-paced and varied environment
• experience in quickly identifying problems and solving them appropriately
• good ability to communicate in English
• worked towards results in a goal-oriented organization
• a flexible approach.

We place great importance on your personal qualities.

Other

Multiple positions available, permanent, full-time, with start date as agreed. We apply a probationary period. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. There is an opportunity for remote work if the job allows. Psychological tests may be used as part of the selection process in this recruitment. Location: Sundsvall.

Contact Persons

Manager: Anna Melkersson, 010-113 91 39 and Elin Sjödin, 010-113 91 28 (for questions about the position). HR Specialist: Mona Høgsborg, [email protected] (mailto:[email protected]), 010-113 44 83 and Beatrice Sporre, [email protected] (mailto:[email protected]), 010-114 47 79 (for questions about the recruitment process). ST: Antoinette Haraldh Westlinder, 010-114 49 14, Saco-S: Magnus Willing, 010-111 29 45, Seko: Johanna Grundström, 010-115 30 44.

Application

We welcome your application by January 9, 2026. Please upload your diplomas, grades, and certificates along with your application.

If you have protected personal information or no access to Bank ID, please call the HR specialist named in the ad for assistance with submitting your application.

In everything we do, we act based on the principle of equal value for all people, legal security, and good service.