Vacant job

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We pay out approximately 260 billion SEK each year. It is everyone’s tax money that we manage. It is a great responsibility. Therefore, we take the time to understand each case, follow laws and regulations, inform and guide, care, and show consideration. This is a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency.

Our workplace is characterized by collaboration, helpfulness, and a good working environment. We have high competence with an unpretentious and trusting culture. As an employee with us, you have the opportunity to combine office work with flexible hours and remote work.

Case Management, Customer Contact, and Teamwork

As a claims officer, you have an important mission: to help citizens ensure that the right person receives the right compensation at the right time. You provide individuals with the means to have an overview and feel secure in all contacts with the Swedish Social Insurance Agency. Each individual has a unique situation that needs to be addressed based on their specific needs. In your work, you are responsible for assessing and deciding based on applicable regulations. You will have daily contact with applicants and insured individuals primarily via phone, but also in writing. The position involves being scheduled in customer service to some extent. In conversations, you identify needs and provide general and specific information. You also handle cases from incoming customers during ongoing calls. It also includes informing and providing support in our self-service solutions.

Within parental insurance, you will handle parental benefits, temporary parental benefits, and determine the income on which the compensation is based. The processing takes place in an automated system as the application process often occurs via the web. Through the system, cases that need to be supplemented or further processed before a decision is made are assigned. Your processing may depend on external actors such as employers, schools, and authorities, for example during checks before payment. The work is performed independently with the support of active teamwork. The position involves handling confidential information, which places high demands on proper management. Therefore, it is important that you have a high security awareness if you are to work with us. This is a job for you who want to take responsibility.

The position involves being scheduled in customer service to some extent. Here, you will answer questions and handle cases from incoming customers.

We are looking for someone who

• has a high school diploma or equivalent experiences and qualifications
• is service-oriented
• has a systematic and careful working method
• is stable and can maintain energy even in stressful situations
• is results-oriented and wants to achieve set goals
• collaborates effectively with others to achieve common goals
• has good communication skills, both verbally and in writing
• has the ability to handle IT systems in efficient working methods and flows.

It is an advantage if you

• have a solution-focused and flexible approach
• have worked with customer meetings in a fast-paced and varied environment
• have worked in customer service with incoming calls
• have worked towards results in a goal-oriented organization
• have experience making independent decisions in work that affects individuals
• have very good communication skills in Swedish, both spoken and written
• are comfortable taking calls in English.

We place great importance on your personal qualities.

Other

A number of positions, permanent, full-time, with start date by agreement. A probationary period may be applicable. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. Remote work is possible if the work allows. In this recruitment, psychological tests may be used as part of the selection process. Place of work: Skellefteå.

Contact Persons

Manager: Emma Rydh, 010-114 08 21 and Germund Lundström, 010-112 95 88 (for questions about the position). HR Specialist: Beatrice Sporre, [email protected], 010-114 47 79 (for questions about the recruitment process). ST: Malin Zaatar, 010-112 40 39, Saco-S: Magnus Willing, 010-111 29 45, Seko: Johanna Grundström, 010-115 30 44.

Application

Welcome with your application by December 21, 2025. Please upload your diplomas, grades, and certificates along with your application.

If you have protected personal information or no access to BankID, please call the HR specialist named in the ad for assistance in submitting your application.

In everything we do, we will act based on the principle of equal value for all people, legal security, and good service.