Vacant job

EZlegal is a modern and innovative player in the legal field that makes legal services simple, accessible, and cost-effective. Here, we focus on digitization and automation to free up time for what really makes a difference: providing our clients with the best legal assistance. We are now looking for a customer service representative to join our Customer Success Team who wants to contribute to the modernization of legal services.

About the role

Our Customer Success Team ensures that customers receive quick and professional assistance from the very first call. We are looking for a dedicated customer service representative who is passionate about providing efficient, high-quality service. Through your approach, you ensure that customer satisfaction is top-notch and that communication with both external and internal stakeholders flows smoothly. Your responsibilities include, among other things:

• Handling customer service inquiries
• Answering phone calls and emails
• Selling legal advice
• Contact with authorities and courts
• Calendar and travel bookings
• Case updates in digital systems
• Mail handling
• Supporting colleagues with administration

The position can be applied for with placement in Gothenburg, Stockholm, Vänersborg, or Borås.

Requirements

We are looking for a person with basic experience in service and sales who is at the beginning of their career. You have likely worked in a call center, hotel reception, or a similar position with active sales. You speak both Swedish and English fluently and can comfortably switch between the languages. As a person, you are driven, structured, and keen to make a good impression and find solutions. You thrive on being the “spider in the web” in a dynamic work environment with a fast pace and gain energy from achieving concrete goals.

• High school diploma with good grades
• Good knowledge of Office 365
• Fluent in Swedish and English
• 1–2 years of experience in a sales role

About EZlegal

EZlegal is a legal consulting firm that offers legal advice, dispute resolution, and litigation in several areas of law. Our ambition is to provide quick and cost-effective legal advice and handling to individuals and businesses. We offer clear pricing and digital solutions that make it easy for our clients to get the legal help they need – when they need it. Here, you will have the opportunity to develop in an innovative business and contribute to the company's success. This position offers collective agreement terms and insurance as well as the possibility of remote work.

Does this sound interesting?

Send your CV and diploma with grades to [email protected] and fill out our application form https://forms.office.com/e/dWG57RRTw2. Please note that both the application form and CV and high school diploma must be submitted for a complete application. We will conduct interviews on an ongoing basis and look forward to getting to know you!