Vacant job

Here you have the opportunity to become a key person in the organization's support function and contribute to creating a first-class customer experience.

In this role, you will be the first point of contact for users and customers – both internally and externally – handling cases via phone, email, and chat. You will be an important part of a competent and supportive team where collaboration, engagement, and development are in focus.

Your responsibilities

• Receive and manage customer cases via phone, email, and chat – always with a professional and positive attitude.
• Be the obvious single point of contact (SPOC) for contractual customers.
• Troubleshoot and provide user support regarding IT services, systems, networks, and permissions.
• Collaborate with colleagues and technical specialists to find the best solutions.
• Document cases and share knowledge to strengthen the entire team.
• Actively contribute to improvements and development of processes and routines.

Who are you?

You have previous experience in service or customer support, preferably in the IT field. You thrive in a role where you get to solve problems and help others, and you do so with structure, curiosity, and a smile in your voice.

You communicate fluently in Swedish and English and are well-versed in digital tools such as ServiceNow and Office 365.

Personal qualities

• Responsible, positive, and patient
• Solution-oriented and thrive in a fast-paced environment
• Curious and engaged, eager to share ideas and think outside the box
• A team player with good communication skills

Location: Malmö Employment type: Permanent position with the client with a six-month probation period. Start: As agreed with the client

DO WE FIT YOU?

Wise IT works with competence supply in IT. Our task is to find the right person for the right IT job, through recruitment and consulting. We believe in the human aspect of future technological development and are passionate about building relationships, including more people in the IT industry, and of course matching the right skills to the right assignments. We want to be a natural go-to career partner regardless of whether the candidate is currently looking for a job or not. Do you want to join us on our journey? Read more about us, our culture, and our values on our career page (https://www.wiseit.se/karriar/).

APPLICATION

We do not accept applications via email as we value your personal privacy. You can read more about how we handle personal data in accordance with GDPR in the Wise Group Group's policy for the processing of personal data (https://www.wisegroup.se/gdpr/).