Vacant job

We think home electronics are fantastic. Therefore, we want to bring more joy, relaxation, and productivity to everyday life! We make gadgets accessible to everyone as simply, cheaply, and sustainably as possible. To succeed, our amazing employees are, of course, the most important asset we have. Are you in?

About the position

As a Backoffice Agent, you are NetOnNet's face to our customers – an important role where the little extra in every customer interaction makes a difference. Your goal is to provide world-class service and ensure satisfied customers. You also support first-line support when needed, for example, with more complex customer inquiries.

Your main responsibilities

As a Backoffice Agent, you will be responsible for providing our customers with first-class service via email and chat, and, when necessary, incoming calls. (First Line)

We are looking for a new colleague for the team who is self-driven, takes responsibility, and raises suggestions for improvements, problems, and inaccuracies to the right instance. You actively contribute to the department's continuous development and efficiency.

You will:

• Handle incoming emails (sometimes calls)

• Handle incoming inquiries via chat

• Handle incoming questions on our website

• Respond to incoming customer inquiries via social media

• Handle incoming questions via Prisjakt & Trustpilot

• Perform other administrative tasks

Who are we looking for? We are looking for someone with at least a three-year high school education and good knowledge of Norwegian, both spoken and written. You are passionate about customer interactions and customer care, have experience in B2C and customer service, and knowledge of consumer rights. Experience in sales is an advantage.

You are a person with a genuine service mindset and take responsibility for your tasks. You contribute a cheerful, positive, and social attitude to the team and find it easy to collaborate with others. You are unpretentious, solution-oriented, and enjoy working together with colleagues to achieve common goals.

Wow – this is us!

NetOnNet's work is characterized by four core values - #simple, #curious, #together, and #action-oriented - these are our guiding stars in everyday life. For us, diversity and inclusion are also important; we strive to have a broad diversity at NetOnNet, both to reflect society at large and to enrich the organization with valuable insights that provide a deeper understanding of the company's ever-growing customer base.

Our workplace strategy combines the best of both worlds, where we merge the efficiency of digital working methods with the creativity and strength of physical meetings. Wow, we say! This gives you the opportunity to work from home part of the time. In this way, we aim to shape a strong sustainable company with employees who develop as individuals, enabling strong results.

Become a part of our team

Do you also want to work with us and become a part of our team? You can easily apply by clicking on “Submit application” and then register your application. We review applications continuously, so don’t wait to send in your application; do it today! We look forward to hearing more about you.

We only accept applications via our recruitment tool. If you have references, please do not include them directly in the application, but provide them upon request later.