IT Technician for Digital Workplace

Svenska kraftnät is a key player in the energy transition. Our IT division is growing to enable a doubled electricity production and a fossil-free future. With the latest technology, we are increasing both the capacity of our infrastructure and the pace of development in digitalization and processes.

About the Position

We are looking for an IT technician for the digital workplace at our office in Sollefteå. As an IT technician for the digital workplace, you will belong to the unit responsible for the digital workplace at Svenska kraftnät, which also manages parts of the underlying IT infrastructure.

In this role, you will be a key person regarding the experience of our digital workplace and support the operations on-site in Sollefteå. You will be part of a team consisting of both employees and consultants, with others located in Sundbyberg. You will collaborate closely with colleagues in other areas to deliver a top-class digital workplace, and we value that you are a team player who is passionate about delivering solutions where users are at the center. The role primarily involves receiving and resolving incidents and requests, as well as developing and managing the client platform.

Main Responsibilities:

• Troubleshooting workplace and meeting technology in Svenska kraftnät's premises, primarily in Sollefteå but also at our office in Sundsvall. Travel to other offices and Sundbyberg may occur.
• Manage incoming cases in our case management system and via phone.
• Troubleshoot both hardware and software as well as local networks.
• Participate in the development and management of the client platform (Linux and Windows)
• Update the knowledge database with information and train employees.
• You will also support the service desk with case management.

About You

Required Qualifications:

As an IT technician with us, you are a person with a strong sense of service and a genuine interest in helping others. You have good collaboration skills and are eager to take your own initiative to solve problems and improve work processes. You are flexible and adaptable to workload, and you easily absorb new knowledge in a changing technical environment.

Your communication is clear, and you are outgoing in your interactions with both colleagues and users. With a humble attitude, you build trust and contribute to a positive and solution-oriented work environment. We place great emphasis on your personal qualities.

Furthermore, you have a 2-year education in IT, such as from NTI high school, KY education, or equivalent. We also want you to have:

• At least five years of experience as an IT support technician or IT technician
• Experience with installation and troubleshooting of hardware and software as well as networks.
• Experience writing scripts in Bash, Python, or Powershell
• Worked with SCCM or Ansible
• Experience working in ServiceNow
• Good ability to express yourself verbally and in writing in Swedish and English.
• A valid B driver's license is also necessary for this position.

It is advantageous if you have knowledge and experience in:

• VMware
• Sharepoint
• Software packaging
• Exchange, AD, and Azure
• An organization where IT security and data protection are particularly important.

Good to Know

• The position is located in Sollefteå.
• The application deadline is January 5, 2026. We use selection questions instead of a personal letter, so you only need to attach your CV.
• The position is a permanent employment.
• Benefits | Svenska kraftnät

If you have questions, please contact

• Mats Wieweg, recruiting manager, 010 489 21 20
• Victoria Waltenberg, recruiter, 010 350 90 45
• Annika Ingeborn, SACO, 010 475 87 72
• Erica Midfjäll, ST, 010 475 87 31

You can also reach us via email: [email protected]. Please note that responses during the Christmas/New Year holidays may be delayed due to vacations.

Work Here – Become an Important Part of Our Energy Future | Svenska kraftnät

We kindly decline direct contact with staffing and recruitment companies as well as sellers in connection with recruitment; we have contracted agreements that apply to Svenska kraftnät as a government agency.

Additional Information

We have high demands on our employees' security and confidentiality awareness. Before a hiring decision is made, a security review according to the Security Protection Act (2018:585) will be conducted in cases where the position involves handling security-classified information or participation in security-sensitive activities. If the employment concerns a position in a security class, the security review will also include a background check and, in some cases, a special personal investigation.

For employment at Svenska kraftnät, it may be a requirement for Swedish citizenship in certain positions. Employment also comes with an obligation to be placed in a war situation.

For more information about security reviews

Svenska kraftnät works to promote diversity and counteract discrimination and welcomes applicants with different backgrounds and experiences to our recruitments.

Get to know Svenska kraftnät and what it is like to work with us:

Get to know us at Svenska kraftnät (https://www.svk.se)