IT Helpdesk Technician at Bolagsverket

Bolagsverket is an authority in Sundsvall with over 600 employees working together for simpler and safer entrepreneurship. The government has given us several important missions in digitalization and crime prevention. Would you like to join us?

JOB RESPONSIBILITIES

Are you our next IT helpdesk technician? Do you enjoy providing quick, professional, and accurate support according to established procedures and security regulations? Now you have the chance to become an important part of Bolagsverket's IT support and help ensure a stable and secure IT environment.

Your mission and tasks

As a helpdesk technician with us, you will work on the front line providing technical IT support and user assistance to our users. The role is very varied, and you will be one of five in our support team. The team is responsible for service-oriented resolution of IT technical issues for our approximately 650 internal customers or, if necessary, forwarding cases to the next level.

Your task is to work independently and pedagogically with troubleshooting, installations, problem-solving, handling orders, and following up on various cases. Support is provided through our case management system, phone, email, remote connection, and sometimes even on-site with the user. The foundation of our working method is based on ITIL processes: event, incident, problem, and request.

We offer

With us, you will be part of a close-knit IT helpdesk team where you play a key role in helping our approximately 650 employees have a smooth workday.

This is a position for you who thrive in a fast-paced environment with varied tasks and the opportunity to make a difference. Some of the challenges and opportunities you will encounter with us include:

• Broad area of responsibility: from troubleshooting user issues to account and system administration, here you will have the opportunity to quickly broaden your technical competence.
• Direct impact: in a smaller team, your contributions are visible. You help shape working methods, routines, and solutions that affect the entire organization.
• Focus on quick problem-solving: with many users and a small team, smart prioritization and quick decisions are required; perfect for you who like to think on your feet.
• Development and efficiency: we constantly work together to improve our processes and systems.
• Teamwork and collaboration: we work closely together and help each other solve both urgent incidents and long-term improvements. You will be an important part of an engaged and unpretentious team.

You will work in our beautiful premises located centrally by the harbor in Sundsvall. You will receive an introduction from helpful colleagues to quickly get into your tasks and develop your own IT competence.

QUALIFICATIONS

We are looking for someone who has completed high school studies, either with an IT focus or has equivalent experience that we as an employer assess as equivalent.

We want you to have about a year of current and relevant experience working with user support in a larger organization and experience in troubleshooting and user support for computers, mobile phones, and tablets, as well as experience in handling customer contacts through personal meetings on-site.

You also need to have:

• Experience working in an environment with many contact points and parallel processes
• Good experience and knowledge of Windows operating systems
• Good experience and knowledge of Microsoft Office programs
• Good knowledge of the functionality of computers, mobile phones, and tablets

You also need to have very good knowledge of Swedish both spoken and written, as well as good knowledge of English, as it is needed in daily work.

We consider it an advantage if you also have:

• Experience working with IT support at an emergency authority
• Experience working with Easit case management
• Experience managing users in Active Directory
• Education or certification in ITIL
• Experience working in ITIL processes
• Experience managing technology in conference rooms

We will place great emphasis on your personal qualities and that you are the right person for our team.

As a person, you focus on the user and meet everyone with a professional and solution-oriented approach. You work systematically, document carefully, and keep track of your cases. You are technically curious, problem-solving, and thrive in an environment where you encounter various types of IT challenges.

You contribute to a good working atmosphere and have an easy time meeting different people. You are happy to share your knowledge and collaborate for the team's success.

Does this sound like you? We warmly welcome you to submit your application; we will review applications on an ongoing basis.

OTHER

Please attach only your CV.

Location: Sundsvall.

Background checks of our final candidates through our external recruitment support are part of our recruitment process. A completed and approved background check is a prerequisite for employment at Bolagsverket. For certain positions, security clearance may also be required.

At Bolagsverket, we want to provide our employees with good conditions to do a great job, enjoy their work, and feel well. We invest in occupational health to increase health awareness and give everyone the opportunity to actively and regularly participate in health-promoting activities in the workplace. We also offer wellness grants, wellness hours, and have massage and gym facilities in our own premises in Sundsvall.

We decline all offers of recruitment and advertising assistance.