IT Support Technician at the Public Health Agency of Sweden

The Public Health Agency of Sweden is a national knowledge authority working for better public health. The agency does this by developing and supporting society's efforts to promote health, prevent ill health, and protect against health threats. Our vision is a public health that strengthens societal development.

As an IT support technician with us, you will play an important role in keeping the operations running. You ensure that everything from computers and workplaces to meeting rooms and printers functions smoothly – every day. Do you want to make a difference in important work? Read more and apply today!

What will you work with?

In the role of IT support technician with us, you will provide on-site IT support at the office and resolve IT-related issues via remote access, email, or chat. You will be responsible for orders and functionality regarding mobile phones, computers, printers, and peripheral equipment, in close collaboration with our operations function. The role also involves contact with various suppliers and management of applications and installation packages.

You will also work with ordering user accounts and permissions as well as other security-related areas.

As an IT support technician, you have an independent role where you drive your own tasks while collaborating closely with colleagues at the office in Stockholm and at the agency's office in Östersund. You will also build good relationships with external suppliers and partners.

As an IT support technician, other tasks occurring in the unit are also included.

We are looking for someone with

a high social competence and a genuine interest in problem-solving. We see that you have experience in Helpdesk, Service desk, or similar. You are service-oriented towards customers and colleagues with the ability to be cooperative. You are solution-focused with great commitment and understanding of users' IT issues. As a person, you are social and enjoy communicating with different types of people.

Requirements for employment:

• Post-secondary education in IT or equivalent work experience deemed comparable by the employer.
• Current experience and at least 4 years of experience working with technical support.
• Current experience in providing user support for iPhone mobile phones.
• Current experience working with computers, hardware, and software for PC on Windows.
• Good knowledge of Swedish, both spoken and written.

In addition, we consider these competencies, abilities, and experiences important for you to thrive with us:

Great emphasis is placed on:

• Personal qualities such as good collaboration skills, being responsible, and flexible. You have a holistic perspective and a good approach.
• Current experience working with administration of Microsoft Exchange and other Microsoft applications.
• Current experience in administration through Microsoft System Center Configuration Manager (SCCM).
• Current experience and familiarity with remote troubleshooting.
• Current experience working in a ticketing system.
• Extensive experience with digital communication via Teams.
• Current experience in managing mobile phones through MDM (Ivanti).

Great emphasis is placed on:

• Experience working within a government agency
• Experience with Efecte/Matrix 42 as a ticketing system.
• Experience in providing support and administration within SharePoint.
• Participation/worked with ITIL, for example, Service Request, Incident, or Change.
• Good knowledge of English, both spoken and written.

Emphasis is placed on:

• Knowledge of information security and IT security.
• Experience with antivirus and networks.

What does the unit do?

The unit is responsible for ensuring that the agency has a secure and accessible IT operational environment and for effective support, management, and modern development of IT systems. The unit is also responsible for a coordinated and cost-effective process for purchasing IT-related equipment, licenses, and consulting services.

What is it like to work at the Public Health Agency of Sweden?

We offer developing work tasks where you can influence and make a difference. Regardless of what you work with, you contribute to societal benefit. You do this together with engaged and competent colleagues in stimulating collaborations. The Public Health Agency of Sweden is a workplace that strives to provide equal opportunities for all and to be free from discrimination. The agency operates in Solna and Östersund.

Employee participation and culture at the Public Health Agency of Sweden

About the employment

You will be employed as an administrator based at our office in Solna. The position is a permanent full-time employment that begins with a six-month probationary period. The start date is 2026-01-15 or as soon as agreed.

As an employee at the Public Health Agency of Sweden, you may be placed in a war position. Some positions are placed in a security class where Swedish citizenship may be a requirement. A security review will then be conducted in accordance with the Security Protection Act (2018:585).

At the agency, there may be an opportunity to enter into an agreement for remote work up to 40 percent of your working time.

Are you interested?

If you want to know more about the employment, you are welcome to contact unit manager Sofia Palmér, phone 010-205 22 53.

Union representatives are for SACO Pi Zetterquist, phone 010-205 22 95, and for OFR/S Jessika Spångberg, phone 010-205 29 22.

Read more about what it is like to work with us

Application

Welcome with your application for the position of IT support technician with us!

We have chosen to remove the personal letter from the recruitment process. Instead, you apply with your CV and by answering selection questions. The goal is to create a more inclusive recruitment process. Psychological tests and work samples may be used as part of the recruitment process.

Please upload relevant degree certificates in connection with your application.

Read in the application form how to proceed if you have protected personal data.

Apply by 2025-12-07 via the agency's website. Employer's diary number: 04730-2025-2.1.1