Join a Dynamic Startup in the Energy Sector

Come and be a part of a dynamic startup in the energy sector that is revolutionizing the customer journey with new solutions. Here you will have the opportunity to grow with us in an environment where innovation and collaboration are in focus, and your contribution makes a real difference.

ABOUT THE POSITION

As customer support, you will be the face of Effira and the first point of contact for our customers. You will become an important part of their team where you handle customer inquiries, guide users in using the company's app, and contribute to a smooth customer experience. The role also includes internal support and administrative tasks, and you are expected to be an active do'er who wants to help shape the future. The work is located on-site at the office hotel where Effira is based and takes place during weekdays, office hours.

What We Offer

• Become a key player in a company characterized by entrepreneurial spirit and rapid development
• A unique opportunity to influence and grow with the company
• Shared breakfasts at an office hotel with a strong sense of community

JOB RESPONSIBILITIES

Responsibilities

The role mainly involves handling customer support and administration, but as the company is in an expansion phase, flexibility and a lack of prestige are important. This is because the tasks may change over time as the company and its product develop.

Examples of tasks that may occur:

• Handle incoming customer inquiries via phone and email
• Guide customers to the right solutions and promote self-service with the app
• Perform basic troubleshooting of the app and explain its features
• Support internal processes and manage administrative information
• Act as internal support for colleagues regarding system information

WE ARE LOOKING FOR YOU WHO

• Has a relevant high school diploma
• Has experience in customer service or a service profession
• Is familiar with working in CRM systems and case management systems
• Has a genuine interest in technology and digital solutions
• Has a strong sense of service and excellent communication skills
• Is curious and has a proactive approach

It is a plus if you have:

• Experience in troubleshooting
• Interest or knowledge in the energy sector

To succeed in the role, you possess the following personal qualities:

• Adaptable to change
• Social
• Organized
• Intellectually curious

Our Recruitment Process

This recruitment process is managed by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply rolling selection and will take down the ad when enough candidates have reached the final stages of the recruitment process. A CV is requested upon application. We do not use a cover letter as a selection method, so it does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.

INFORMATION ABOUT THE COMPANY

We are a startup in an exciting growth phase, focusing on developing and improving smart solutions that make heat pumps smarter, homes more energy-efficient, and everyday life greener. Through advanced cloud technology and real-time monitoring, we optimize energy usage – so our customers save both money and the environment. Effira is a Swedish tech company with a heart for sustainable innovation and a strong desire to change the energy market.