Vacant job

Do you have a post-secondary education or an ongoing university education and at least six months of work experience? We welcome your application today!

About the assignment

We are currently looking for a customer service representative for a government agency in Luleå. The assignment involves customer service where you primarily work with phone calls. You will also register cases in the computer system. The assignment starts on November 1, 2025, and will last until March 2026. Working hours are weekdays during office hours without weekends. Employment rate: 100%. Location: Luleå. This is a consulting assignment via Bemannia.

Your tasks

You will meet customers primarily via phone but also via email. The assignment also includes the following:

• Contact with customers, authorities, organizations, and companies
• You will ensure that the agency's customers receive fair and factual service
• Handle and process various inquiries and simpler cases
• Ensure that customers have a positive experience

To thrive in this role, we believe you have a service-oriented attitude and a professional demeanor. You are confident in working independently and are flexible, meticulous, and solution-oriented.

Your qualifications

• University credits or equivalent education in the relevant field and at least six (6) months of work experience from similar work with a clear customer focus
• Good knowledge of MS Office or equivalent
• Ability to communicate fluently in Swedish and English, both spoken and written

What we offer you

As a consultant at Bemannia, we offer you close contact with your consultant manager and the opportunity for more assignments through us. With us, you will develop in educational workplaces and feel that your skills are put to good use.

About the application

Apply for the position by clicking on the apply button below. Please upload your CV in Word format and in Swedish. Selection and interviews are ongoing, and the position may be filled before the application deadline, October 2.

We do not accept applications via email, but if you have specific questions regarding the position, they will be answered by the responsible recruiter, Pernilla Gärdén, [email protected].

For general inquiries regarding your application or our recruitment process, you can reach us during office hours at 072-175 40 00.

Bemannia is a publicly traded and Swedish-owned staffing and recruitment company that provides competent and qualified personnel through leasing, recruitment, and personnel contracts within Organization & Leadership, PR & Information, Marketing & Sales, Finance, Law, HR & Personnel, Real Estate & Technology, IT & Data, and Office & Administration. Bemannia has framework agreements with most of Sweden's authorities and municipalities, their administrations, and companies. Bemannia is a member of the Competence Companies and is an authorized Staffing and Recruitment Company and has collective agreements with Unionen, Akademikerna, SEKO, and LO and the Hotel and Restaurant Employees' Union. Bemannia is certified according to SS-EN ISO 9001:2015, Management System for Quality, SS-EN ISO 14001:2015, Environmental Management System – requirements and guidance, SS-ISO 45001:2018, Management System for Occupational Health and Safety, and SS-ISO/IEC 27001:2022 Management System for Information Security.

The management of the company has been active in the industry for 40 years.