Vacant job

Filmstaden in Luleå is a charming cinema with 6 auditoriums. We have a total of 505 seats to offer our customers. Filmstaden Luleå has a diverse staff group, some of whom have worked here since the cinema's opening in 1988. These 38 years can only be described as magical.

We are moving full speed ahead at Filmstaden Luleå and are now looking for you who want to help us take responsibility for our world-class operations! We are looking for more Guest Experience Supervisors who can make the cinema visits with us a memorable experience for all our guests. Does this sound like something for you? Apply today!

About the job:

As a Guest Experience Supervisor (GES), you play a key role in leading the daily operations so that the cinema meets its set goals, puts guests first, and provides them with an extraordinary movie experience. With a steady hand, you lead the work in operations, support your colleagues, and create conditions to exceed guests' expectations.

Your responsibilities include, among others:

• Lead and distribute work in operations to create an experience for all our guests.
• Coach and motivate employees to deliver service of the highest quality.
• Ensure high quality in operations by being responsible for compliance with all processes and routines regarding operations and safety.
• Drive our sales by coordinating staffing and ensuring that our employees have the tools they need to deliver at a high level.
• Implement our various marketing activities.
• Scan tickets, guide guests to the right auditorium and film, welcome guests in the auditorium before the screening, and ensure they have a good movie experience.
• Be available to answer questions and assist guests.
• Handle ticket sales as well as sales of popcorn, soda, candy, and some food and beverage products.
• Carry out basic cleaning routines in our auditoriums and premises, including preparation for performances, cleaning restrooms, unpacking deliveries, and restocking items in the store.

Working hours are mainly evenings and weekends between 11:00 PM. Working hours vary each day, and there are late shifts when we have many guests visiting our late screenings that end around 11:45 PM. Each day looks different as you, as a Guest Experience Supervisor, have rotating shifts in operations as well as being a team leader and administrator.

Who are we looking for?

We are looking for someone who is driven, structured, service-oriented, and passionate about creating memorable experiences for our guests. You are good at coaching, motivating, and inspiring others and have an eye for what needs to be done. You find it easy to prioritize and plan your work and that of others. Your flexibility allows you to easily handle different tasks and quickly adapt to changes, and you manage even stressful situations well. As a reliable and responsible individual, you take your work seriously and ensure you are well-prepared and organized. You enjoy collaborating with different people and are always there to support your colleagues.

To work with us, you need to be proficient in Swedish and have basic knowledge of mathematics and English at the high school level or equivalent (English is our corporate language). Previous experience in service work and as a shift/operations leader is an advantage but not a requirement. We place great importance on personal suitability. Flexibility is important as you must be able to work at varying times and with short notice based on our needs.

Our values:

Our values are important to us and will influence how you work with us. To thrive with us, we are looking for someone who shares the following values:

Fun & Passion

I am proud to create inspiring experiences and ensure that guests leave the cinema happy and satisfied.

Trust & Respect

I keep my promises – both guests and colleagues can trust that I will do what I say I will do.

Quality & Service

For me, it is important to deliver fantastic service, and I strive for the highest quality in what I do.

Co-operation & Accountability

I work well in teams, care about my colleagues, and value our differences.

Why should you work with us at Filmstaden?

If you are looking for a job that not only gives you experience and development but also the opportunity to be part of something bigger and create memorable experiences for others, then Filmstaden is the place for you. With us, you not only get free cinema visits, discounts on popcorn, candy, and soda, but also the opportunity to work with fantastic colleagues, guests, and films! Come and create memories, friendships, and start your career at Filmstaden – apply today!

Does this sound like something for you?

Then we think you should send us your application by March 15. Selection and interviews will take place continuously, so please send in your application as soon as possible. Please note that we do not accept applications via email due to GDPR. Welcome with your application!

When you apply for the position, you will be asked to answer a number of questions. These questions are important to us as they help us match your profile with our needs. In the application form, you also have the opportunity to be creative and upload a video, script, presentation, or something entirely different that shows how you view inspiring guest service. We also want to draw your attention to the fact that during the recruitment process, we may use various methods – such as phone interviews, video interviews, digital interviews, or group interviews.

Dare to stand out and tell us how you would contribute to creating inspiring experiences for every guest. We are looking for unique, creative colleagues – and hope that it is you we will see at Filmstaden in the future!

At Filmstaden, we use a competency-based recruitment method to promote fairness and combat discrimination. From the moment you apply, diversity, fairness, and inclusion are integrated into all parts of the employee journey, and we welcome individuals from all backgrounds. We choose colleagues based on their merits and the passion they show for their roles. We Make Movies Better!

About us

Filmstaden AB is one of Sweden's leading providers of culture and entertainment with approximately 6.5 million cinema visits per year. We operate 31 cinemas with a total of 229 auditoriums and over 28,000 seats. We are located in 16 cities, and we employ around 1,000 people.