Vacant job

Do you love providing first-class service and are driven by sales? Do you enjoy working towards set goals? Then this could be the role for you! At Telia, you will have the opportunity to develop in customer interaction, sales, and technical support.

About the position

This is a full-time consulting assignment. You will be employed by Bravura and work as a consultant at Telia. There are good opportunities for extending the assignment and for permanent recruitment to Telia in the long term.

🚀 About the company

Telia Company is a communications company in IT and telecommunications. They help businesses and individuals communicate in a simple, efficient, and environmentally friendly way. Sweden has a world-class broadband infrastructure with well-developed fiber networks, and Telia is currently modernizing the entire mobile network with enhanced 4G and 5G. With approximately 21,000 employees in seven countries, including 4,700 colleagues in Sweden, Telia offers the best connectivity in the best networks and continues to invest for a more digital and sustainable society.

Welcome to Telia, better networks, better experiences!

💼 Job responsibilities

As a support representative, you will be responsible for the first contact with Telia's private customers. Through incoming calls, you will assist customers with technical questions, primarily regarding broadband and telephony. You will listen to the customer's needs and inform them about Telia's service offerings to deliver the best solution. Thus, upselling becomes a natural part of the conversation, where the goal is to achieve good service and high customer satisfaction. You will work towards set goals and have the opportunity to influence your salary through a bonus system.

At the start, you will receive comprehensive training alongside your team, equipping you with all the tools to feel secure in your role. You will have ongoing dialogue with your immediate manager to receive support in your daily work and take the next step in your development.

• Answer incoming calls from customers

• Find solutions to customers' questions and problems

• Upselling by reviewing service offerings and finding solutions that fit customers' needs

🔍 Education, experience, and personal qualities

• Completed high school education

• Strong sense of service

• Good skills in spoken and written Swedish and English

• Experience in customer service is an advantage

To thrive in the role of support representative at Telia, you should have a strong sense of service and be motivated to deliver solutions based on customers' needs. Furthermore, you have good communication skills and are attentive and empathetic in your interactions. The role requires you to take personal responsibility for driving your work forward. You should also enjoy a varied work pace and working towards set goals. If you also have a technical interest, you are the right fit for this role!

Additional information

Start: April 7 Location: Luleå Salary: Base salary + potential commission

We use a competency-based methodology in all recruitment processes to ensure unbiased selections. We also work with ongoing selections, which means we will remove the advertisement when enough candidates have applied. If you are shortlisted for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have any questions, please feel free to reach out!

📧 [email protected]

📞 010-171 47 10

We recommend that you submit your application promptly as we conduct ongoing selections.

Welcome with your application!

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