Vacant job

Do you want to work with IT support at a large and well-known company with great development opportunities? We are now looking for a support technician for second line support at Saab in Linköping.

The position is a consulting assignment starting immediately and lasting for one year, with the possibility of extension. Working hours are scheduled on weekdays between 07:00-18:00, excluding weekends. Selection and interviews are ongoing, so the position may be filled before the application deadline. We warmly welcome your application!

Your main responsibilities

You will be part of the second line support team, where your work will involve resolving users' problems and requests via phone and remote control tools.

• Handle and resolve technical issues escalated from First Line support.
• Perform troubleshooting and diagnostics on software, hardware, and network-related issues.
• Ensure that IT services and systems function optimally for the company's users.
• Work with system documentation, user manuals, and procedures to improve support processes.
• Collaborate with other technical departments to find long-term solutions to recurring problems.

Who are you?

To succeed in this role, we see that you have good communication skills, are service-oriented, and possess strong problem-solving abilities.

• Have experience in IT support, preferably within Second Line.
• Have good knowledge of Windows Server, Active Directory, Office 365, and networking principles.
• Have the ability to solve technical problems efficiently and with high quality.
• Can work in a structured manner and enjoy working both independently and in a team.
• Speak and write Swedish and English fluently.
• Experience in systematic troubleshooting.
• Experience working with ticketing systems.
• At least 2 years of experience in end-user support.

About the company

The consulting role is suitable for those who want to gain broad experience in a short time. We offer you the chance to work at popular workplaces with well-known brands where you can develop your skills and broaden your CV. You will thrive as a consultant if you are looking for a world of exciting assignments and new networks. By your side, you have your consulting manager who acts as a sounding board and supports you in succeeding in your assignments. We want you to feel good and enjoy working with us at Poolia. Therefore, we offer you wellness grants, discounts at various fitness facilities, and regularly organize social activities. Of course, your employment at Poolia is covered by collective agreements, insurance, occupational pension, and occupational health services.