Vacant job

At the Swedish Migration Agency, approximately 6,000 people work on one of the major societal issues of our time, dealing with tasks that affect people's lives and futures. Our work is truly important!

The IT Support Unit is now looking for case officers for the Helpdesk at the Swedish Migration Agency in Norrköping.

The IT Support Unit consists of 17 employees, of which 7 are part of the Helpdesk team. The team members have different backgrounds and skills, and they work together to resolve incoming requests regarding technical support. We are part of the Digitalization and Development Department, and together with staff from other units, we work with a holistic view of IT operations and support. Our primary task is to provide support to the operations in their work. Together with other units, we also actively work to improve the Migration Agency's IT infrastructure and IT systems. As an employee at the Migration Agency, you can expect a rewarding job in a dynamic environment characterized by a focus on continuous improvement, collaboration, and respect for individuals. At the Migration Agency, you make a difference and contribute to societal benefit while enjoying a secure and stable employment.

Job Responsibilities

In Helpdesk, you primarily provide support via phone and email to the Migration Agency's employees and international contacts regarding our client environment and IT systems. You will work with daily monitoring, troubleshooting, and error reporting regarding systems and our IT infrastructure. The job includes prioritizing and resolving or distributing incoming support requests to other groups.

The position involves contacts with suppliers regarding hardware support for client equipment and other infrastructure components. You will also provide information via the Intranet and participate in the development of documentation regarding changes/news and procedures. Planning and execution of practical installation work and technical projects/tasks are also part of the job, as well as planning and conducting training sessions.

Qualifications

Initially, we see that your collaboration with others is characterized by attentiveness, clear communication, and a constructive approach. We also see that you are calm and accommodating in your interactions with others and have a genuine interest in helping others, and you are willing to make an effort to find solutions.

To thrive in this role, you need to have good analytical skills and be able to break down problems to find solutions. You also need to have the ability to convey information in a way that makes it easily understandable for the recipient, which requires you to adapt how you communicate based on the recipient's circumstances.

Finally, we see that you, as an applicant, find it easy to independently structure your work – you take responsibility and ensure that your processes move forward. Since you work with many different contact points, you also need to be able to shift perspectives and approaches based on rapidly changing circumstances and conditions.

You, as an applicant, have

• A relevant university degree in the IT field or equivalent knowledge acquired through relevant work experience
• Good communication skills and the ability to express yourself well in spoken and written Swedish and English
• As the position will be classified in a security class, Swedish citizenship is required.

It is advantageous if you have

• Experience in troubleshooting hardware and software
• At least 2 years of experience working in Helpdesk/support
• Experience working in a support role within larger organizations
• Experience from the Migration Agency's operations

Security screening with background checks according to the Security Protection Act (2018:585) will be conducted. As a result, there is a requirement for Swedish citizenship. Employment is contingent upon a successful security screening.

Information

Employment type: Permanent with a probationary period
Working hours: Scheduled working hours Monday-Friday. On-call duty included
Salary type: Monthly salary. Individual salary setting applies.
Location: Norrköping
Start date: As soon as possible or by agreement

Questions

If you have questions about the position, please contact the recruiting manager. Contact details can be found below the advertisement.

Application

Welcome with your application by January 31, 2025.

About the recruitment process

For us, it is important that all skills in the labor market are utilized. We therefore welcome all applicants and strive for a balanced gender distribution and diversity. As a government agency, we recruit based on merit and competence. You can read more about what this means at https://www.arbetsgivarverket.se/jobba-statligt/fragor-och-svar/Hur-ser-rekryteringsprocessen-ut-for-statliga-jobb/ (https://www.arbetsgivarverket.se/jobba-statligt/fragor-och-svar/Hur-ser-rekryteringsprocessen-ut-for-statliga-jobb/).

We use selection questions during the application process. Please answer them as thoroughly as you can, as your responses are important for determining whether you qualify to proceed in the recruitment process. In some recruitments, we also use tests to assess how well your skills match the position you are applying for. During a possible interview, you may also be asked questions related to security.

If you would like to contact union representatives, contact details for Saco-S, Seko, and ST can be found at the bottom of the page “Job vacancies and expressions of interest” on migrationsverket.se: https://www.migrationsverket.se/Om-Migrationsverket/Jobba-hos-oss/Lediga-jobb-och-intresseanmalan.html (https://www.migrationsverket.se/Om-Migrationsverket/Jobba-hos-oss/Lediga-jobb-och-intresseanmalan.html).

To work at the Migration Agency, you need to have the right to reside and work in Sweden based on one of the following grounds: Swedish citizenship (requirement for certain positions), Nordic citizenship, EU citizenship, or permanent residence permit.

If you have protected personal information or other information that you consider to be sensitive, please contact [email protected] (mailto:[email protected]) before submitting your application, and we will tell you more about our security procedures.

https://www.migrationsverket.se/Om-Migrationsverket/Vart-uppdrag/Personuppgifter.html (https://www.migrationsverket.se/Om-Migrationsverket/Vart-uppdrag/Personuppgifter.html)

Recruitments at the Migration Agency are conducted entirely by ourselves or by our contracted suppliers. Therefore, we ask not to receive phone calls and emails from recruitment companies and advertisement sellers.