Vacant job

Do you want to work at a leading communications company where you are offered great opportunities for development? Do you have a strong sense of service? Now you have the chance to grow in a professional environment together with engaged colleagues!

About the position

This is a full-time consulting assignment. You will be employed by Bravura and work as a consultant at Telia. There are opportunities for extension of the assignment.

The assignment period will be a mutual trial period where you as a consultant have the same security as an employee. For those who are new to the job market, consulting assignments are a great way to test different roles, make contacts, and build a competitive CV.

About the company

Telia Company is a communications company within IT and telecommunications. They help businesses and individuals communicate in a simple, efficient, and environmentally friendly way. Sweden has a world-class broadband infrastructure with well-developed fiber networks, and Telia is currently modernizing the entire mobile network with enhanced 4G and 5G. With approximately 21,000 employees in seven countries, including 4,700 colleagues in Sweden, Telia offers the best connectivity in the best networks and continues to invest for a more digital and sustainable society.

Digitalization has connected people and allows us to talk, listen, watch, read, and express opinions, almost anywhere in the world. Nations, companies, and individuals meet across borders and continents, around the clock and throughout the year. Telia Company provides the foundations of the digital society that are crucial for creating a better future.

Welcome to Telia, better networks, better experiences!

Job responsibilities

As a Service Desk Analyst, you are the first point of contact for Telia's largest corporate customers, including large international companies, municipalities, regions, and authorities. You are responsible for resolving the case and providing feedback, ensuring that the customer receives clear care and can follow the progress of the case from start to finish.

Your tasks include analyzing, categorizing, and prioritizing incoming cases. Customers contact you via phone, email, or customer portal. In addition to registering cases from customers, you are responsible for answering questions and resolving cases as much as possible.

You will receive thorough training and have continuous dialogue with your immediate manager to develop. Initially, you will be trained in a technical area, and over time you will build your knowledge with more competencies. You will be part of a group with colleagues in the same role, and together you will work to achieve your goals and ensure satisfied customers.

Education, experience, and personal qualities

• Completed secondary education

• Experience in customer service

• Very good computer skills

• Excellent knowledge of Swedish and English, both spoken and written

• Experience from the telecommunications industry and/or corporate support is highly meritorious

In the role of Service Desk Analyst, you take responsibility for your tasks and structure your daily work to drive processes forward. You have the ability to make decisions while seeking help when needed. Furthermore, you are meticulous and place great importance on following quality standards. To thrive in the role, you are calm, attentive, and accommodating in your customer interactions. You have both the interest, willingness, and ability to help others, and you strive to deliver solutions. Since communication mainly occurs in writing, we see that you have the ability to express yourself clearly and informatively both in writing and verbally.

Other information

Start: September 29 Location: Gothenburg Salary: By agreement We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means that we will take down the ad when enough candidates have applied. If you are shortlisted for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have questions, please feel free to contact our support:

[email protected]

010-171 47 10

We recommend that you submit your application promptly as we conduct ongoing selection.

Welcome with your application!

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