Vacant job

Most companies would agree that customer satisfaction is important and something they actively strive for. But here at Nordic Nest Group, it is more than that. We don't just want satisfied customers; we want to create value far beyond the purchase itself. Our very first cornerstone is to create the world's best customer experience, and we do this by genuinely caring about our customers.

To ensure that we can deliver world-class customer service, we are strengthening our team with more Norwegian and Danish-speaking heroes to our customer service team!

What does the role of Customer Service Representative at Nordic Nest Group entail? In the Customer Care team, you will belong to a cheerful, international group of colleagues from several different countries with a fantastic sense of community and togetherness. We are engaged, love challenges, and the best thing we know is to work together!

Your main responsibilities will be to:

• Assist and take care of our customers via phone, email, and chat
• Deliver first-class service with care and solution orientation
• Create world-class customer satisfaction in every task
• Work towards set goals

In addition to the above, you will also have the opportunity to try to win first place in one of the popular ping pong tournaments that take place during breaks, as well as to work out with a great gym session in our gym after work.

Who do we think you are? We value personal qualities and are looking for someone who has a passion for customer service and understands that the small details can make a big difference. You are attentive, communicative, and passionate about helping others. It is important that you thrive in a fast-paced and energetic environment with rapid changes.

To succeed in this role, you need to be structured and meticulous in your work, have the ability to take responsibility, and be driven to work towards goals together with the team. For this role, we are looking for colleagues who are fluent in spoken and written Norwegian or Danish as well as English.

Team spirit and engagement are an important part of our culture. Therefore, it is essential that you enjoy being part of an engaged team and contribute to team spirit so that we can reach our set goals together.

So, are you ready to become part of the team? We offer a fixed-term part-time position starting on 2025-09-01 and lasting until 2026-01-31.

Our working hours are scheduled on weekdays during office hours, and we work together in our lovely office in Kalmar. We are constantly working to create the world's best customer experience, and with that, we will extend working hours to evenings and/or weekends as needed.

We believe in the power of personal qualities, which is why we use personality tests early in the process.

Send in your application today – we are hiring continuously!

Questions? Contact Alice Johansson at [email protected].

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