Vacant job

Customer satisfaction is your driving force – and you love delivering it! Customer service is not a side track for us; it is the heart of everything we do. With us, you will be the spider in the web between departments and play a key role in the entire customer journey. Here you will have great responsibility, a lot of freedom, and the opportunity to influence the customer experience every day.

Your role:

You keep the customer flow together and ensure that things move forward. You handle inquiries, follow up on leads, and book meetings. You are the link between the customer, sales, production, and finance. You see the details but never lose sight of the big picture.  When you see a business opportunity, you step forward; it comes naturally and is fun for you!

You will:

• Receive and manage incoming customer inquiries via phone and email
• Work on new customer acquisition, capture leads, and create new business opportunities
• Be the link between sales, production, complaints, and finance
• Ensure customer satisfaction in every part of the customer journey
• Work towards clear goals for service, quality, and follow-up
• Administer, follow up, and structure customer dialogues in our systems

We believe that you:

• Are passionate about service and customer satisfaction
• Are curious, proactive, and self-driven
• Thrive in a flexible and varied role with many points of contact
• Think outside the box and dare to make suggestions that drive us forward
• Believe that job satisfaction and teamwork are a natural part of the job
• Are humble, helpful, and confident in your communication

Have good digital skills and work effortlessly in Google Workspace

Experience in similar positions is a plus, but your personality and engagement are crucial.

You will receive:

• A free and varied role
• The opportunity to grow together with Takteam
• Colleagues who support and uplift each other
• Fixed salary, opportunity for incentives/commissions, wellness allowance  For questions regarding the position, please contact Ottilia Lindfors, Customer Service Manager, via email at [email protected]  ([email protected])