Vacant job

Are you a service professional who enjoys empowering, retaining & securing the customer journey? Not only that, but you will play a key role in building long-term relationships with our customers and enhancing their experience with our services.

Veni Energy Group is on a growth journey in Sweden, Norway, Finland, Germany, and Spain. The role of Customer Care is incredibly exciting and inspiring. While we grow, there is also incredible security. Does it sound interesting to be part of an exciting growth journey for a long period? Then you should read on!

ABOUT THE ROLE As a Customer Care Specialist, you will be responsible for handling customer inquiries via phone and email, creating outstanding service in every call. You will nurture and strengthen customer relationships with regular follow-ups, prevent churn, and drive win-back activities. By analyzing feedback and trends, you contribute to continuous improvements.

In your role, you will collaborate closely with other departments, use digital customer tools effectively, and work in a structured, meticulous, and proactive manner. You have a strong inner drive, are self-sufficient and initiative-taking, with good collaboration skills. You share our core values: customer focus, engagement, and reliability. THIS IS YOU

Service-oriented and customer-focused

Solution-oriented and proactive

Ability to handle stress and work under pressure

Strong commitment to delivering outstanding customer service

Experienced with previous experience in the energy sector THIS IS WHAT WE OFFER You are a communicative and self-sufficient person with a strong inner drive. You enjoy taking initiative and have an excellent ability to plan and execute tasks efficiently. With good collaboration skills, you work well both within the team and with other parts of the organization. You are structured, meticulous, and have a genuine interest in using digital tools in your work.

THIS IS WHAT WE OFFER

A dynamic work environment with fantastic colleagues

Opportunities to grow and develop within the company

A workplace where your ideas and initiatives are valued QUESTIONS ABOUT THE ROLE Magnus Olsson External Recruiter [email protected] 0708-402940

START DATE August 15, 2025 100% Full-time On-site in Mölndal with some hybrid work ABOUT THE COMPANY VENI Energy Group, the parent company of Eneas, was founded in 1995 and has established itself as the leading player in the Nordic region for joint purchasing and energy services. We create value for over 50,000 companies and manage power purchases for 12 TWh per year.

The group currently consists of over 500 employees and has offices in:

Norway: Drammen and Trondheim

Sweden: Gothenburg and Östersund

Finland: Hämeenlinna and Tampere

Germany: Biblis

Spain: Malaga

VENI Energy Group is a group focused on sustainability, diversity, good profitability, rapid growth, and high ambitions for further development. We work through our core values: customer focus, engagement, and reliability.

Eneas Services AB, part of VENI Energy Group, has its office in Mölndal, Sweden. Here, more than 15 employees focus on knowledge sharing and well-being. Create a better energy future together with us. We see energy as the most exciting of all industries and the key to sustainable economic development. With us, you will use and develop your skills while helping our customers succeed and contributing to a more environmentally friendly future.