Vacant job

This recruitment is conducted by Addpeople.

Why you are important

There are roles that are crucial for the whole to function. Where structure, collaboration, and service meet – and where people, not systems, make a difference. This is one such role. At Worksystem, Backoffice support is more than a function. It is a hub that connects the customer journey, sales work, and internal service. Therefore, you play a key role with us.

This is Worksystem

Worksystem is passionate about vehicle interior design, vehicle equipment, and accessories for service vehicles. With our affordable premium solutions, we create order and tidiness in our customers' work environments without compromising safety. We offer tailored solutions, fast delivery, installation, and generous warranties.

The company was founded in 2009 in Forserum and has since experienced strong and continuous growth. Today, we operate with 23 of our own facilities as well as Pro Partners in Sweden, Norway, Finland, Denmark, Germany, France, the UK, the Netherlands, and Belgium. Thanks to innovative product development, dedicated employees, and a long-term partnership with Entrepreneur Invest AB – owned by the IKEA founder Ingvar Kamprad's Foundation – we have received five Gazelle awards and been designated a Super Gazelle by Dagens Industri.

Our culture

We have a fast-paced and solution-oriented corporate culture based on trust, responsibility, and strong teamwork. With us, there are short decision-making paths, high engagement, and great freedom under responsibility.

Our core values – speed, simplicity, pride, ambassador, and joy – permeate everything we do. They shape our everyday life, our relationships, and our way of doing business. Here, there is an entrepreneurial spirit and a collaboration that makes it enjoyable to go to work.

Read more about Worksystem and how it is to work with us at www.worksystem.se and www.northcastleab.com.

Focus in your role

As one of three in our Backoffice team, you are a central part of the daily communication with both customers and colleagues. You handle inquiries via phone, email, and chat, and support our facilities across the country. You work closely with our salespeople and facility managers, ensuring that every customer receives the help they need – quickly and with quality.

As we grow in the French market, you will also help strengthen our customer support towards France. You collaborate with our Market Manager to create a smooth and professional experience for our French-speaking customers – therefore, good knowledge of French is a great asset.

You will work with:

• Customer service and support
• Quote processing and sales
• Issue management and complaints
• Switchboard and inbox according to schedule
• Troubleshooting and documentation
• Updating business systems, manuals, and product information

We work towards common goals and follow up on results weekly. You will receive structured onboarding and good support from the team.

If we may wish

We believe you have a few years of experience in support, customer service, sales, or inside sales – preferably within B2B. You are used to handling inquiries digitally, can express yourself clearly in both speech and writing, and enjoy providing world-class service even over the phone.

We would like you to have:

• Experience in technical support or customer service
• Good computer skills and experience with business systems
• Driving license B
• Fluent Swedish and English as well as good knowledge of French

If you also have knowledge in the transport vehicle industry or electrical engineering, you have an advantage – but it is not a requirement.

Is this the right place for you?

You are a person who gets energy from helping others, whether it’s about solving a customer issue, supporting a colleague, or following up on a suggestion for improvement. You like structure but can handle many balls in the air, and you know that communication is key to both good relationships and good results.

You thrive in an environment where the pace can vary, where you both take responsibility and receive support. You want to work in an environment where decisions are made quickly and where you have the opportunity to make a difference for both colleagues and customers.

Does our description fit you? Warm welcome with your application!

Good to know:

• Location: Head office in Tenhult, just outside Jönköping
• Full-time, permanent position
• Application deadline: April 20, 2025, but we apply ongoing selection and the position may be filled before the application deadline, so do not wait with your application
• Questions? Contact recruitment consultant Elina Terne, 0730–39 70 04