Customer Hosts for Customer Service Department

Botkyrkabyggen is one of the country's larger public housing companies with approximately 10,700 rental apartments and 150 employees. We strive to be the most customer-oriented company in the country with the guiding principles of close-engaged-reliable. Botkyrkabyggen works to create inclusive workplaces, increased diversity, an even gender distribution of women and men of different ages, and a spread in ethnic backgrounds among staff. We aim to create mixed teams at all levels and in all professions, with sustainability as our guiding principle.

We are looking for Customer Hosts for our Customer Service Department. You will be part of a team that works with tenant-related issues and associated administration, located at our headquarters in Tumba.

Responsibilities

As a Customer Host at Botkyrkabyggen, you will have a broad and varied role where you meet and guide our tenants and are responsible for rental-related matters, including housing mediation, contract writing, transfers, and exchanges. Together with the rest of the team, you will staff the customer center and handle questions related to the housing queue, queue rules, and ongoing projects in our areas. Furthermore, you will inform about our various concept solutions and options. Part of the job also involves handling tenant inquiries via email and registering and following up on service issues in our case management system Vitec. If necessary, you will act as a backup for the customer center and help ensure good service and efficient case management.

Qualifications

We are looking for someone with a high school education and experience in the real estate industry, particularly in leasing or similar tasks. If you have a post-secondary education in property management or another relevant area for the role, it is an advantage. Knowledge of rental law and insight into the law on public municipal housing companies is beneficial. Experience with Vitec is a plus. We work together across the department, so it is important that you have good collaboration skills and are good at building relationships. The role also requires you to be self-driven, structured, and motivated in your work.

Other

We offer you a stimulating job with good opportunities for development and many contact points both inside and outside the company. We provide a generous wellness allowance, health insurance, flexible working hours, and a good working environment. Botkyrkabyggen is a smoke-free workplace. The position is a fixed-term employment for 6 months with the possibility of extension, and the start date will be agreed upon.

Application

You are welcome to send your application by April 18, 2025. Your application documents should include a CV and a personal letter. Selection and interviews will be conducted on an ongoing basis. For more information, contact Customer Service Manager Sofie Fagerberg Cadenius via email sofie.fagerberg.cadenius@botkyrkabyggen.se (mailto:sofie.fagerberg.cadenius@botkyrkabyggen.se) or visit our website, www.botkyrkabyggen.se (http://www.botkyrkabyggen.se).

The union representative for Unionen is Tony Baptiste, who can be reached via email, tony.baptiste@botkyrkabyggen.se (mailto:tony.baptiste@botkyrkabyggen.se).