Vacant job

Who are we?

You will join a company that is young at heart but has employees with many years of experience in the industry. Dizparc is a company where we are committed to helping our customers take the next step in their digital development. We work closely together and are happy to share our experiences with each other. Our ambition is to always be at the forefront and offer the latest solutions the industry has to offer.

We are a workplace where everyone is and feels important, contributing their unique skills and daring to think and do differently. Since we do not believe in strong hierarchies, we have created an egalitarian organization with a healthy environment for debate and exchange of opinions that creates dynamics and promotes our development. Our organization is transparent, and everyone has insight into how the company is run and can thus influence our common future.

Who are you?

You have a burning interest in modern IT operations and security. Ideally, you have studied computer science, system development, or similar at university/college. If not, you have worked for several years as an IT consultant and enjoy seeing the big picture in the customer's environment.

It is important to us that you are communicative, pedagogical, and a skilled problem solver. You have social competence and a service-oriented approach towards both customers and colleagues.

What will you do?

You will outline the current state of customers' IT environments as well as the desired state and a recommended action plan related to it. The role requires good communication and collaboration skills, and you will be involved in the execution of the aforementioned action plans.

Dizparc Umeå also has a smaller support/service function that acts as the face to our customers; this is where the first contact is made when our customers have a problem, and it is an important quality parameter for us. Here, we work operationally to monitor and provide our customers with problem-solving via phone, email, and remote control, but also on-site at our customers' locations. We have a structured approach to case management, where we continuously follow up on our deliveries and always strive to improve and become more efficient. Your role will be to support questions that the first line in the service desk cannot handle.

Applications are processed continuously, so do not hesitate to apply today if you are interested!

Responsibilities

• Building relationships with customers
• IT architecture
• Handling support cases at higher levels
• Transformations of customers' IT environments
• IT operations (mainly Azure)
• Management of MDM/Intune
• Network operations

Previous experience

• Azure
• M365
• Windows client/server solutions
• Infrastructure and platform services
• Networking
• Security