Vacant job

About Carla At Carla, we want to set a new standard for how to buy a car. Our goal is to make it as easy and safe to buy or lease a car online as it is to purchase anything else online. Of course, all cars should be electric. The company was founded in 2020 in Stockholm and is now in an exciting growth phase, looking for a new wonderful colleague for our Support team. On Trustpilot, you can also read more about what our customers think of us: https://www.trustpilot.com/review/carla.se (https://www.trustpilot.com/review/carla.se). Three years after launch, we are #1 in Sweden, have over 700 reviews, and an impressive rating of 4.7/5. About the role As a Customer Support Specialist, you will be part of the Support team that handles customer inquiries via phone, email, and internal systems. You will be responsible for managing the administrative tasks after we have delivered the car and will work closely with both internal and external stakeholders. Your tasks include:

• Responding to questions and inquiries from customers through various communication channels such as phone, email, and internal systems
• Being proactive and following up on cases both with customers and third parties such as workshops, financial institutions, industry organizations, and authorities
• Handling customer inquiries and cases by listening to the customer, understanding the problem, and working towards a solution or compensation in an efficient and cost-effective manner.
• Actively contributing ideas for process improvements and maintenance of routines

Who are you? As a person, you are engaged, social, structured, and full of energy. You are driven by results and contributing to the goal of having the most satisfied customers in the industry. You adapt easily while maintaining integrity and can handle issues and inquiries in an agile and frictionless manner.

• Previous experience in customer service, preferably via phone and email
• Previous experience in the automotive industry - preferably as a service advisor, claims adjuster, or similar roles
• Technical expertise regarding vehicles and a genuine interest in cars and the industry
• Good administrative skills and easy to learn new systems
• Good knowledge of practical automotive trade law such as the Distance Contracts Act and the Consumer Purchase Act
• Enjoy working in a fast-paced environment
• Decisive and able to make decisions
• Well-developed and adaptive communication skills in Swedish and English
• Have a valid driver's license (B)

What we offer you

• The chance to build a company from the ground up that aims to create a new standard for how customers buy electric and hybrid cars online
• A dynamic start-up environment where we strive to work smarter, not just harder. The balance between work and leisure is important for creating a sustainable long-term company.
• A mindset where we believe that strength lies in diversity. We hire people regardless of background, education, experience, or gender.
• Freedom to choose your workplace; we have an office, but we do not require you to be on-site, as we believe the most important thing is that you deliver on your tasks

Scope and placement: Start: ASAP Employment type: Full-time and permanent Location: Headquarters in Stockholm and partially at our workshop in Kungsängen Working hours: Office hours, 09:00-18:00, with occasional shorter weekend/evening shifts if needed Reports to: Support & Logistics Manager Are you our new colleague? Make sure to apply today! The selection and interview process is ongoing, so ensure to send your application as soon as possible.