Vacant job

We are looking for new colleagues who are skilled in communication and always deliver world-class service. Visit Responda Group (https://h1.se/) to learn more about us.

Our Offer With us, you will be part of a joyful and dedicated team that is passionate about world-class customer service. We offer service-oriented roles in a rapidly expanding workplace. For the right person, there are excellent development opportunities within our internal career ladder. We value workplace environment issues and well-being, where we see diversity and differences as enriching for the organization. Employment is regulated according to the collective agreement, and we offer you as an employee wellness benefits.

With us, you get the chance to make a difference by simplifying everyday life for individuals and corporate clients. We try to match your interests with a department at Responda Group so that you can thrive in the long term.

About the Position

Working hours are weekdays, evenings, weekends, and nights. You will belong to a team with colleagues who work with similar tasks as you, where each team consists of an engaged Team Manager.

For all our roles, employment begins with an introduction where you will learn more about the systems and the customers you will be serving. You will also receive an introduction to the company so that you are welcomed in the best possible way. In some of our departments, there is the possibility of hybrid work.

The positions are expected to start in March and April.

Your Tasks

You will answer incoming calls for various companies, gathering information from the caller to clarify the nature of the case. You will also perform various customer service tasks for our clients, such as receiving error reports, bookings, and responding to customer chats and emails.

Your Profile To thrive in the position and provide customers with first-class service, we see that you are a helpful person who puts the customer first. You are attentive to the customer's needs and want to leave a positive impression on every person you come into contact with. Since you will be working in a team with several other colleagues, we see that you enjoy collaborating with others, helping colleagues when needed, and spreading positive energy in the workplace. Requirements for the position are:

• High school diploma
• Fluent in Swedish and good knowledge of English
• Good computer skills

Contact We welcome your application as soon as possible; we apply rolling selection, and the position may be filled before the application deadline. When contacting the recruiter, you will receive more information about the employment form offered for each position.

About Responda Group Responda was founded in 2008 and has aimed to become Sweden's best answering and customer service since its inception! You will belong to the production department, which is the heart of Responda Group. Here, our employees work to ensure that our customers' calls are answered promptly and with a high degree of service, quality, and efficiency.

In this process, we have decided not to collaborate with external recruitment or advertising companies and therefore request no contact from any of them.