Vacant job

Do you have a broad technical background, a passion for problem-solving, and want to join one of the largest tech companies in the Nordics? Then this is the role for you!

We are currently looking for 5 engaged and customer-focused 1st Line Service Desk agents for our workplace in Östersund. Tietoevry is a leading provider of technical consulting services and digital solutions, and we are seeking a qualified candidate who can provide high-quality and professional support to our customers.

Who we are looking for

• You have a strong interest in service and enjoy variety, wanting to be part of a competent team that actively shares knowledge.
• A drive to learn more about IT.
• Be flexible and interested in learning new things.

In this role, you will receive incoming calls from customers in the private sector, public authorities, municipalities, and county councils. You will provide support to our customers related to the hardware used in combination with the company's system solutions.

Who we believe you are as a person

You are a social and driven person who enjoys working in a fast-paced and varied role. We also believe that you appreciate working in a team and are eager to share your knowledge, while also being able to work independently and focused when required.

Requirements and qualifications

• Experience working in Service Desk, support, or customer service.
• A strong customer focus and ability to deliver high-quality support.
• Good communication skills and the ability to communicate technical solutions clearly.
• Experience with ticketing systems and technical problem-solving is a plus.
• Ability to communicate in Swedish and English, both spoken and written.

Your responsibilities

• Provide proactive and solution-oriented support to our customers.
• Handle incoming calls, emails, and ticket requests.
• Identify and resolve technical issues and document them accurately in our ticketing system.
• Collaborate with the team to effectively resolve customer issues and escalate when necessary.

Did we inspire you?

We look forward to your application!

Please attach your CV or LinkedIn profile, and we will contact you. Interviews will be conducted on an ongoing basis, so we encourage you to apply today. If you have any questions regarding this role, please contact our Line Manager Anders Bengtsson (anders.c.bengtsson@tietoevry.com)

Other

Location: In central Östersund

Salary according to agreement

Salary type: Fixed monthly salary

Full-time with a 6-month probationary period

We conduct background checks on all final candidates.

Tietoevry declines calls from recruitment agencies.

About Tietoevry

Tietoevry creates purposeful technology that reinvents the world for good. We are a leading technology company with a strong Nordic heritage and global capacity. Based on our core values of openness, trust, and diversity, we work with our customers to develop digital futures where businesses, societies, and humanity thrive.

Our 24,000 experts globally specialize in cloud, data, and software, assisting thousands of corporate and public customers in over 90 countries. Tietoevry's annual revenue is approximately 3 billion euros, and the company's shares are listed on the NASDAQ stock exchanges in Helsinki and Stockholm, as well as on Oslo Børs.