Vacant job

About the Role
Are you a true spirit of joy who is passionate about service and enjoys new challenges? We are now looking for a driven and engaged Customer Service Representative (Receptionist) for our client, one of Europe's leading consulting firms in architecture and engineering, with offices across the country. This position is located at our client's beautiful office on Kungsholmen in Stockholm.

As a Customer Service Representative, you always keep your eyes and ears open and are the one who picks up on needs in the office to create the best workplace experience. You maintain good relationships with the client and are the natural contact for operational questions regarding office management. With professionalism and engagement, you find the best service solutions and ensure they are carried out in an efficient and service-focused manner.

Your responsibilities include, but are not limited to:

• Receiving, forwarding, registering, and resolving fault reports as needed.
• Planning and performing daily operational tasks such as office service and simple moves.
• Distributing mail and packages.
• Managing keys and access cards.
• Placing orders (e.g., office supplies, service services, etc.).
• Conducting office rounds and refilling coffee and fruit.
• Supporting the reception desk as needed.

Who are you?
With your self-motivated personality, initiative, and structured work approach, you easily prioritize among processes and tasks. You are a "hands-on" person and are not afraid of new challenges. You are accommodating and professional in your interactions with colleagues and guests, and you have the ability to anticipate needs before they arise. Flexibly switching between different tasks energizes you, and a natural sense for service is one of your strengths. In this role, we appreciate that you enjoy a mix of physical and administrative service.

Of course, you should also have fun at work – job satisfaction is visible and contagious! To succeed in this, we believe you are an outgoing team player who likes to develop together with others. Together with you, we want to create a vibrant and dynamic workplace where you and your team are the foremost ambassadors!

Requirements for the Role

• Fluent in Swedish and English.
• Previous experience in service, preferably in an office environment.
• Comfortable with the Microsoft Office suite.
• Completed upper secondary education (high school diploma).

About the Employment

• Contract: Fixed-term employment until January 2027 with a possibility of extension.
• Hours: 100% full-time.
• Start date: Immediately.
• Working hours: Monday to Friday, 07:00–16:00.

About Middlepoint
We know that a personal and positive attitude is the foundation of a good service experience. With care and hospitality as our guiding principles, Middlepoint has delivered high-class workplace and front desk services since its inception in 2009. We are ISO-certified in quality (9001), environment (14001), and occupational health and safety (45001) and are a wholly-owned subsidiary of Coor. Through carefully and thoughtfully selected employees, we create welcoming environments where we can focus on all details and make that little extra special. At Middlepoint, the customer is at the center.

Are you eager for a challenging and truly enjoyable opportunity? Send in your CV and cover letter.

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Best regards,
The Team at Middlepoint!