Vacant job

Does service run in your blood, and do you thrive in a role where you meet people every day? Are you someone who builds trust, takes initiative, and always strives to give that little extra? Then you could be Europeiska Motor's next Customer Experience Manager.

As Customer Experience Manager, you will be responsible for the customer experience at the facility. Here you will work in an environment characterized by warm customer interactions, teamwork, and a high level of service mindset. You are the first person customers meet and play a vital role in creating a professional and welcoming first impression. You guide customers to the right department, identify their needs, and ensure they receive the right assistance.

In this role, you will work closely with your immediate team as well as other departments, such as sales, delivery, and the service department, and may support at different facilities as needed.

Europeiska Motor has facilities in Rissne, Täby, Vällingby, and Arlandastad. The position is primarily based at our facilities in Rissne, Täby, and Arlandastad, but work at other locations may occur as needed.

This is a part-time position, making the role perfect to combine with studies or other employment.

Job Description

The role is varied and combines customer service with administrative and practical tasks. Among other things, you will:

• Welcome customers, understand their needs, and ensure they connect with the right department or salesperson for the best possible experience.
• Answer incoming calls and handle several shared mailboxes
• Administer test drive and loan agreements
• Manage keys and perform key checks
• Inventory and order office, coffee, and consumable materials
• Be responsible for coffee machines
• Handle vehicle refueling, charging, repositioning, and system bookings

Your Profile

We are looking for you who have experience in customer service and thrive in a role where service is central. You are a positive and professional person who enjoys helping people and creating good customer experiences.

Europeiska Motor always strives to deliver world-class service. The role involves a high degree of personal responsibility, which is why we believe you have a good ability to structure and prioritize daily tasks.

To succeed in the role, we see that you are:

• Service-oriented and solution-focused
• Structured and meticulous, even at a high pace
• Flexible and thrive in a varied daily routine
• Patient and responsible
• Professional in your interactions

We also look for:

• A B-driver's license (automatic transmission car is sufficient)
• Good knowledge of Swedish and English, both spoken and written
• Experience from service professions such as reception, retail, hotel, or other customer-facing operations is meritorious

The Offer

You will be employed by Barona with additional benefits via collective agreement. The position is part-time, with work primarily scheduled for weekends, although weekday shifts may occur as needed. Weekend working hours are typically between 11:00–15:00, while weekday shifts may range from 09:00–18:00. We strive to offer flexible scheduling solutions and adapt working hours to your circumstances as much as possible.

The role is particularly suitable for you who are studying or have another main occupation and are looking for flexible part-time work on the side. During your introduction, you will receive training in service and the customer's products to give you the best conditions for success in the role.

The planned start for the position is during weeks 32-33, and the salary is between 140 and 150 SEK per hour.

Recruitment Process

The recruitment process includes interviews with both Barona and Europeiska Motor. Interviews are held continuously, and the position may be filled before the final application deadline, so send in your application now!

Contact

If you have questions about the position, you are welcome to contact Freja Ek at [email protected]

We look forward to receiving your application!

About Barona

Barona is an international group with offices in 10 countries. In Sweden, we have offices in Stockholm, Gothenburg, Malmö, Falun, and Strömsund, but we deliver competence supply solutions throughout the country. We offer our customers a visionary and future-oriented partnership and our employees exciting opportunities at all stages of their careers. Since our start in Finland in 1999, our success has been built on the fact that our entire organization is customer-oriented and challenges traditional thinking regarding service offerings and business development. Through our focus on innovation and digitalization, we can constantly stay at the forefront of modern recruitment.

Read more here: http://barona.se/om-oss/