Vacant job

Workplace Description

Are you ready for a bigger challenge? The Swedish Police Authority is Sweden's largest agency with approximately 40,700 employees nationwide. With us, you have the opportunity to contribute to the police mission – to increase safety and reduce crime in society.

The Regional Command Centre (RLC) is a crucial part of crime prevention work and is responsible for the police's intervention operations throughout the region. The RLC is a section within the operational unit, and the workplace consists of RLC operators, RLC officers, duty officers, and regional incident commanders. At the RLC, incoming telephone calls, including those from 112, as well as radio calls, are handled, assessed, and prioritized. The operations at the RLC are characterized by a clear citizen perspective, where the RLC must maintain very high availability in cases requiring immediate or urgent police intervention. The RLC operates 24/7, year-round, meaning working hours are scheduled during days, nights, and evenings, as well as weekdays, weekends, and public holidays.

We are now seeking operators with a placement at Toftanäs in Malmö.

Job Description

As an operator, you will answer 112 calls from the public, handle radio calls from officers in the field, assess and register information, and prioritize and dispatch police resources to various assignments. To solve these tasks, you will follow a nationally established prioritization order and work under the supervision and support of officers. You will have access to several IT systems that help you search for information and create an overview. Periods of high workload and stress occur, and regardless of this, you are expected to handle both citizens and the police officers you lead in a professional manner. To thrive in this role, you need to be secure, stable, and have good self-awareness, as the tasks and working conditions can be perceived as mentally demanding.

The operator role involves collaboration with other authorities, organizations, and partners such as SOS Alarm, the Swedish Transport Administration, public transport, the fire and rescue service, and ambulance services in the region. The work as an operator begins with comprehensive training that provides you with the right tools and prerequisites to take on the assignment.

Qualifications

This is an opportunity for you if you have:

• A high school diploma or equivalent knowledge acquired through experience.
• At least 1 year of work experience.
• Very good ability to communicate in speech and writing in Swedish.
• Good understanding and ability to communicate orally in English.
• Good computer skills and the ability to learn new computer systems.
• Swedish citizenship.
• Category B driver's license.

The following are considered merits:

• Experience in work where you have met or handled people in vulnerable situations (e.g., through work experience or involvement in voluntary or association activities).
• Work experience in jobs requiring high simultaneous processing skills, such as emergency call centers, ambulance services, healthcare, the armed forces, communications centers, customer service/support, or similar work assessed by the employer as equivalent.
• Documented experience where the work was primarily conducted via telephone and computer.
• Language skills in addition to Swedish and English that you can apply fluently in professional contexts deemed relevant for the position.

Personal Qualities

As an RLC operator, you will daily interact with citizens in difficult situations. Therefore, it is a prerequisite for the position that you are communicative and have the ability to adapt your language depending on who you are interacting with. Furthermore, this requires a good ability to collect and evaluate information efficiently to move cases forward in a minute-by-minute operational environment. To succeed in the role, you must have the capacity to remain calm even in pressured situations. The role of RLC operator requires you to collaborate well with others and interact with them in a receptive and constructive manner. It is important that you strive for a good team climate and contribute to the group.

We will place great emphasis on personal qualities.

Other Information

• Employment Type: Permanent position with a 6-month probationary period. The position begins with mandatory training. Successful completion of training is a requirement for continued employment.
• Job Title: Administrator
• Location: Toftanäs, Malmö
• Working Hours: Three-shift system, day, evening, and night shifts.
• Start Date: Training starts in Week 3 and Week 9, 2027.
• Function: RLC Operator

Recruitment Process Timeline

Information meetings will be held on August 26 and September 1 in Malmö. Note that participation in one of these information meetings is mandatory for applicants who proceed in the process (attending only the digital information meeting is not sufficient).

Interviews will be conducted during weeks 38–39.

Apply by attaching your CV and answering the selection questions in your application email, which you can find in the original advertisement on the Police website. The questions are based on the requirement profile, and your answers will form the basis for the selection process. Therefore, it is important that you answer the questions clearly and thoroughly, and do not refer to other documents, e.g., your CV. Note that we will disregard your application if it is not complete according to the instructions above. Please note that requirements and any merits must be met at the time of application. The full advertisement and information on how to submit your application can be found here: https://polisen.se/jobb-och-utbildning/lediga-jobb/2026/juli/operatorer-till-regionledningscentralen-a348.3912026/ (https://polisen.se/jobb-och-utbildning/lediga-jobb/2026/juli/operatorer-till-regionledningscentralen-a348.3912026/)

In the selection phase, personality and logic tests will be used. Work samples are part of the recruitment process and will be conducted on-site.

We have high demands for our employees' awareness of security and confidentiality. Security clearance with register check according to the Security Protection Act (2018:585) is conducted before a decision on employment is made. Employment entails an obligation for war-time placement. Read more about war-time placement and security clearance at https://polisen.se/krigsplacering (https://polisen.se/krigsplacering) and https://polisen.se/sakerhetsprovning (https://polisen.se/sakerhetsprovning).

Security clearance with register check according to the Security Protection Act (2018:585) is conducted before a decision on employment is made. The Swedish Police Authority will process your personal data in accordance with the rules in the EU General Data Protection Regulation (2016/679) and other applicable data protection regulations.

Your application is a public document according to the principle of public access.

We look forward to receiving your application!