Vacant job

We are now looking for a Shift Leader Restaurant at the Scandic Karlstad City hotel.

Regardless of why the guest comes to us, few things are as appreciated as a friendly face welcoming them. As a Shift Leader, you act as a host together with the rest of the hotel team, creating a world-class guest experience.

During your time with us, these areas may vary as you and the business develop. Here, you are given great personal responsibility to make the decisions required to satisfy the guest, while the team develops and improves working methods and service as the external environment changes. We are convinced that it is when you are allowed to develop and contribute with all your competence and experience that we exceed the guest's expectations. As a bonus, we have fun at work!

So bring your experience, your commitment, and your way of thinking to us – and contribute to a culture where we truly care: about each other, our guests, and our planet. Welcome to Scandic!

What does the role of Shift Leader Restaurant entail?

You who work in our restaurant are the first person the guest meets in our restaurant, which is why it is of great importance that you have a warm approach, are attentive to details, and aware of the guest's needs. You have a burning interest in food and drink and like order and discipline, both in your own work and that of your colleagues. All to give our guests a fantastic dining experience. Your main tasks will be to serve food and drinks and to be responsible for your own cash register. You also support the hotel team with other tasks as needed.

In the role of Shift Leader, you are responsible for hospitality for the entire hotel, both towards guests and employees. In addition to being part of the operations, you have an overall overview of the guest flow in the restaurant and, together with the team, ensure that tasks are prioritized so that the business runs smoothly and guests are satisfied. You lead and distribute the work and handle staffing during your shift. As needed, you are given the opportunity to train new employees at the hotel, and you also relieve the responsible manager of certain administrative tasks.

Who are you?

To fit the role, we believe you have at least two years of experience in similar work as well as experience in concept-driven operations. You have both the ability and the desire to work with an operational leadership style. You are confident in your leadership and have both integrity and sales drive. Most importantly, however, are your personal qualities and attitude. To fit the role, you need to be a good team player who takes great responsibility for your tasks and the overall result. It is also important that you can convey good hospitality to the hotel's guests.

Information about the position:

The position is a permanent part-time employment. The work is mostly scheduled for evenings and weekends.

We only accept applications via our website. All applications will be processed continuously, and the position may be filled before the last application date, so we ask you to apply as soon as possible. In this recruitment, we use a simple service test during the selection process.

We look forward to welcoming you to us at Scandic!

P.S. On our website, you can read even more about the position, our benefits, and our culture at Scandic!

It all starts with you. Working at one of our hotels means being part of a team where care, collaboration, and small everyday moments make a difference. You help create the warm, homely feeling that characterizes Scandic – by being present, here and now, and letting the details count.

Some days go fast, others are more predictable – no day is like the other. But what always remains is the team spirit. You stand up for each other, solve things as they happen, and are proud of delivering quality – even when the pace is high. And when you do, guests don't just want to enjoy their stay – they want to come back.

This is how we work at Scandic

We are at our best when we work together – across roles, hotels, and teams – and focus on what makes a real difference in everyday life. Our values guide how we act and deliver: Be Pro, Be Bold, Be Caring, and Be You.

If you believe that fantastic hospitality is created through collaboration, consistent quality, and small well-crafted moments, you will feel right at home with us.