Vacant job

Do you have a passion for delivering first-class service and are you motivated by finding solutions that make customers happy? Do you thrive in a role where no two days are alike and where you get to combine problem-solving with relationship building? Then this might be the job for you!

We are now looking for an engaged and service-oriented customer service representative for an exciting assignment with our client. Here, you will become an important part of a tight-knit customer service team where your contribution makes a significant difference – both for the customers and the business.

As a central part of the team, you will be the link between the company and its customers. You will have daily contact with both customers and internal colleagues to ensure smooth processes and deliver top-notch service.

KFX HR-partner is an authorized staffing, recruitment, and transition company. We care deeply about your well-being, both with us and at your client's workplace. At KFX, you are a valued and appreciated person, both as an employee and as a colleague. We are a staffing company that values personal contact with all our employees. Our goal is to be the best employer in the staffing industry.

You will be employed by KFX HR-partner, which is why it is important that you enjoy the consultant role. As a consultant, it is important that you can take initiative, are flexible, and reliable. You are the face of both KFX and the client company, so you must understand our organizations. Our core values at KFX HR-partner are Pride, Care, and Engagement, and these should permeate everything we do.

As a customer service representative, you will be a key part of the operations and work to create positive customer experiences in every interaction. Your tasks will include, but are not limited to:

• Assisting customers via phone, email, and chat with questions, guidance, and problem-solving in a professional and engaged manner
• Following up on customer cases to ensure that every customer receives quick feedback and a smooth experience from start to finish
• Registering, documenting, and administering cases with high quality and accuracy
• Collaborating closely with colleagues and other departments to find effective solutions together and create the best possible customer experience
• Contributing ideas and initiatives that develop working methods, improve processes, and strengthen customer service
• Working according to company routines and quality requirements to ensure a high service level in every customer contact

We are looking for you who are passionate about service and enjoy building good customer relationships. You are a person who sees opportunities, likes to solve problems, and thrives in a role where you take responsibility and make a difference.

To succeed in this role, we see that you:

• Have experience in customer service, customer support, or similar service roles where you have had daily contact with customers
• Communicate fluently in Swedish, both orally and in writing, and can adapt your communication style to the recipient and situation
• Are solution-oriented, humble, and thrive in a fast-paced environment where tasks may vary from day to day
• Have a genuine commitment to service and are motivated by creating positive customer experiences
• Are structured, detail-oriented, and good at prioritizing and administering multiple cases simultaneously
• Enjoy working in a team but are also self-motivated, proactive, and take responsibility for your own work

Start Date: Autumn 2026, according to agreement

Employment Type: Full-time

Salary: Individual salary setting (Unionen Collective Agreement)

Location: Greater Stockholm

This is a consulting assignment where you are employed by KFX and work on-site at the client's premises. We conduct background checks in all recruitment processes. For questions or inquiries, please contact the responsible recruiter, Elin Kjellin, at [email protected]. We do not accept applications via email. Selection is ongoing, and the position may be filled before the application deadline. So, seize the opportunity and apply today!

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