Vacant job

Do you want to work with IT support in an environment where service, technology, and development are in focus?

The Department of Digitalization and Service at Mittuniversitetet is looking for an engaged IT Support Technician who wants to contribute to a user-friendly and modern IT environment for the university's staff, students, and external partners.

The Department of Digitalization and Service is responsible for the university's IT operations, Service Center, Archives and Diarium, as well as media production. The department consists of approximately 50 employees with operations in Sundsvall and Östersund.

The IT support team consists of 13 employees who together offer professional and user-friendly support to the university's staff, students, and external partners.

Job Responsibilities

You will primarily work with IT support and assistance for our users and students.

Your main tasks will include:

• Handling incoming support cases via phone and case management systems.
• Providing support and troubleshooting in Microsoft 365, Windows, macOS, and business-specific applications.
• Providing on-site technical support to staff and students.
• Installing and supporting computers, mobile phones, and other IT equipment.
• Creating and updating guides, cheat sheets, and knowledge articles.
• Participating in or leading smaller development projects.
• Contributing to the development of our processes, working methods, and routines within the support function.

Your Background

• Have a high school education.
• Have at least three years of experience working in IT support or service desk.
• Have good experience with Windows, Android, and macOS/iOS.
• Have worked with Microsoft 365.
• Have experience with Active Directory, including permissions, rights, and Group Policy (GPO).
• Communicate fluently in Swedish and English, both verbally and in writing.

Since our staff and students come from different parts of the world, you need to be able to communicate in both Swedish and English, both verbally and in writing.

Your Qualities

To thrive in the role of support technician, you need to be service-oriented and enjoy customer contact. Furthermore, you need to be able to communicate well and understand that different individuals absorb information and knowledge in different ways. The work involves both independent work and teamwork. Therefore, you need to be comfortable structuring and taking responsibility for your own work and deliverables, but also enjoy collaborating with others. You need to have experience with and enjoy problem-solving and solving complex problems.

Employment and Start Date

The employment is a permanent full-time position with a start date of 2026-10-01 or as agreed.

Work Location: Östersund

Information

For further information, please contact Unit Manager Christer Backlund Enered, tel 070-6067839.

Application

Application documents should be in Swedish or English. Attach a CV and a cover letter to your application.

We welcome your application via our recruitment system no later than 2026-08-31.

Mittuniversitetet, with campuses in both Sundsvall and Östersund, is a higher education institution close to students, colleagues, and the surrounding society. At the same time, we are located next to the sea, forests, and mountains, which creates the conditions for an excellent quality of life. Here, new knowledge is created through internationally successful research and education that contribute to societal development. In this way, we contribute to a sustainable future and a better world.

As an employee at Mittuniversitetet, you should be able to combine work with leisure and have a good balance in life. We offer, among other things, flexible working hours, support for fitness activities, salary top-up during parental leave and sickness. You also receive generous vacation days.

Mittuniversitetet actively works for equal opportunities and strives to take advantage of the qualities that diversity and gender equality bring to the operations. Salary setting takes place in accordance with the central collective agreements RALS/RALS-T. Your personal data is processed and stored in accordance with the Data Protection Regulation. We are happy to receive questions from you who are interested in working with us but decline offers from those who sell advertisements and recruitment services.