Case Worker for Missing Mail Unit in Kiruna

Do you want to work as a case worker in a service-oriented role with many points of contact? We are now looking for an employee for the Swedish Post and Telecom Authority's (PTS) Missing Mail Unit in Kiruna. Is that you?

The Missing Mail Unit handles the country's undeliverable mail that, for some reason, cannot be delivered to either the recipient or the sender. The PTS Missing Mail Unit in Kiruna handles approximately 200,000 undeliverable letters annually.

Start: August 26, 2025
End: January 15, 2027 with possibility of extension
Scope: Full-time (8 hours/day)
Location: Kiruna
Salary: 26,000 SEK

Job Description

As a case worker, you will process, register, and investigate undeliverable mail, as well as answer calls from the public and postal operators. You will answer questions and complaints from citizens regarding postal operators' service and other mail-related issues. A large part of the contact is handled via phone and email. The duties also include preparing for and participating in supervision matters when necessary. Together with colleagues in the unit, you will participate in other routine tasks and contribute to department-wide work and the authority's joint activities. Work takes place at the business office in central Kiruna and is performed together with other colleagues.

Who is suitable for the assignment?

To succeed and thrive in this role, we consider it important that you are meticulous and have the ability to take initiative to drive cases forward. You have the ability to independently structure and organize your work tasks and enjoy contributing to the team's work towards common goals.

It is important that you are open to taking on new tasks and show a good willingness to share your knowledge. You are communicative and outgoing, with very good collaboration skills. For us, your personal qualities are important, so we will place great emphasis on these.

Requirements

• Upper secondary education
• Experience in customer service
• Knowledge of confidentiality and personal data
• Computer proficiency
• Swedish and English in speech and writing

Personal Qualities

• Structured and meticulous
• Initiative-taker
• Collaborative
• Communicative

Merits

• Experience working as a case worker
• Experience from a government agency
• Experience interpreting and applying regulations

How to Apply

Apply by registering your CV, preferably in Word format. Selection is ongoing. We do not accept applications via email due to GDPR. If you have questions about the assignment or the role as a consultant, you are welcome to contact the responsible consulting manager, Carl Henric Möller, at 031-617234.

We review applications on an ongoing basis, and processes in the consulting world usually go quickly. The role may be filled before the final application date, so do not wait to submit your application.

Why Manpower?

Manpower is Sweden's leading recruitment and staffing company with tens of thousands of attractive employers across the country as our clients. With our extensive network, both local and global, we can offer a multitude of exciting open jobs that help you build your career, both in the short and long term. With us, you can apply for full-time jobs or part-time jobs alongside your studies.

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