Vacant job

Welcome to the heart of Södermalm!

Scandic Malmen is the hotel that is absolutely best on Södermalm. Here, you will find a vibrant mix of lovely shops, restaurants, and a cultural scene with guests from all over the world. The hotel's premises have a respected history in music, hosting concerts by The Imperiet, Depeche Mode & Duran Duran, and the feeling still lingers in the walls. At Malmen, the spaces are limitless; from conferences and TV broadcasts to concerts and large events, flexibility is our strength.

We are now looking for you who want to be part of writing our history. Are you excellent at delivering top-tier service, driving sales, and being a role model for your colleagues? Then we think you should take the chance and join our journey!

We are now looking for a Receptionist at Scandic Malmen.

Regardless of why the guest comes to us, few things are as appreciated as a friendly face welcoming them. You act as a host together with the rest of the hotel team, creating a world-class guest experience.

Here, you will take significant personal responsibility for making the decisions required to ensure guest satisfaction. The team continuously develops and improves its methods and service as the external world changes. We are convinced that it is when you are given the opportunity to develop and contribute with all your competence and experience that we exceed guest expectations. On top of that, we have fun at work!

So bring your experience, your engagement, and your way of thinking to us – and contribute to a culture where we truly care: about each other, our guests, and our planet. Welcome to Scandic!

What does the role entail?

As a receptionist, you are responsible for ensuring our guests receive world-class service. You are the hub of the network, ensuring the guest is always in focus. You review the arrival list and pay attention to the details. You ensure the guest's wishes are fulfilled. You always have a smile on your lips and a creative solution up your sleeve. You solve most things and are a star at turning an unhappy guest into a happy one. Your workplace is our lobby, as this is where you meet the most guests. The area of responsibility also includes administrative work, security work, and sales.

The work at reception involves checking guests in and out, welcoming them, and providing the information they need for their stay. You handle bookings in the Opera Cloud system and manage administrative tasks related to guests and security. All work is done with guest satisfaction and sales in focus.

The hotel is open 24/7, so it is important that you enjoy working in shifts (mornings, afternoons, and weekends).

Who are you?

To fit the role, we believe you have well-developed social skills and are capable of handling multiple things happening simultaneously. It is very important that you can convey good hospitality to the hotel's guests.

You also have experience and knowledge in using the computer as a work tool.

Since the work largely consists of communicating with guests, good knowledge of Swedish and English is a prerequisite. Speaking an additional language is an advantage.

Most importantly, however, are your personal qualities and attitude. To fit the role, you need to be an attentive and non-hierarchical team player who takes great responsibility for your tasks and the overall result.

Information about the position

The position is a permanent full-time employment.

We only accept applications via our website. All applications will be processed continuously, and the position may be filled before the final application date, so we ask you to apply as soon as possible. In this recruitment, we use a simple service test during the selection process.

We look forward to welcoming you to Scandic!

P.S. On our website, you can read more about our culture, what the role entails, and our benefits!

It all starts with you. Working at one of our hotels means being part of a team where care, collaboration, and small everyday moments make a difference. You help create the warm, homely feeling that characterizes Scandic – by being present, here and now, and letting the details count.

Some days go quickly, others are more predictable – no day is like the other. But what always remains is the team spirit. You support each other, solve problems as they arise, and are proud of delivering quality – even when the pace is high. And when you do, guests don't just want to enjoy their stay – they want to come back.

How we work at Scandic

We are at our best when we work together – across roles, hotels, and teams – and focus on what makes a real difference in everyday life. Our values guide how we act and deliver: Be Pro, Be Bold, Be Caring, and Be You.

If you believe that fantastic hospitality is created through collaboration, consistent quality, and small well-crafted moments, you will feel right at home with us.