Hotel receptionist salary

Occupational Profile: Hotel Receptionist

A hotel receptionist is often the first face a guest sees upon arrival at a hotel. Their main tasks include welcoming guests, managing bookings, answering questions, and providing information about hotel facilities and local attractions. It is a profession that requires excellent customer service skills and the ability to handle various situations with a smile.

Salary Statistics

The average salary for a hotel receptionist in Sweden is 28 900 SEK per month. Interestingly, the statistics show that women in this profession earn on average the same as men, with an average salary of 28 900 SEK for women compared to 29 100 SEK for men. This indicates a balanced salary scale between genders within the profession. The salary has increased from 27 600 SEK to 28 900 SEK since the last measurement, showing a positive salary development.

Education and Requirements

No formal higher education is generally required to work as a hotel receptionist, but a high school education with a focus on tourism or service can be advantageous. Many employers value practical experience in customer service highly, and it is not uncommon for internal training to be offered in the workplace. Skills such as multilingualism, basic IT knowledge, and the ability to handle stressful situations are highly valued in this profession.

Considerations for Those Wishing to Work as a Hotel Receptionist

The profession of a hotel receptionist can be demanding with irregular working hours, including evenings, weekends, and holidays. It is important to have a flexible attitude towards working hours and the ability to handle both high-pressure situations and periods of low activity. Being able to handle customer complaints in a professional and calm manner is also a critical skill in this profession.

Possible Benefits

In some cases, hotels may offer benefits such as paid internal training to further develop the receptionist's skills. Other possible benefits include discounts on hotel accommodations and, in some cases, a company mobile phone or laptop, depending on the hotel chain and workplace policy.