Vacant job

Are you interested in technology and passionate about customer service? Do you want to help shape the future of digital dentistry? Then the role of IOS Support Specialist at Unident might be for you.

About the Company

Unident was founded in 1992 with the ambition to renew the dental industry and improve oral health for everyone. Since then, we have been innovators within dentistry. Offering innovative products, first-class service, and new ways of working has always been in our DNA.

Our strong customer support is unique in the industry and contributes to reducing complexity, freeing up time, and supporting our customers' ambitions to integrate daily work with new digital technology. By finding solutions to these challenges, we back our customers – all the way.

Unident is represented throughout the Nordic region, with offices in Stockholm (Sweden), Horten (Norway), Copenhagen (Denmark), and Helsinki (Finland). The headquarters are located in Falkenberg on the Swedish west coast. Unident currently has over 250 employees and a turnover of over 800 million SEK. Unident is part of Nuent Group, an expanding dental concern owned by Triton. With this strong ownership structure, we have a stable foundation to continue driving the development of the dental industry forward.

Your Responsibilities

In the role of IOS Support Specialist, you will become an important part of our Nordic support team, where you will use your technical competence and service mindset to help our customers integrate digital technology into their daily routines.

Your main responsibility is to provide our customers with technical and software support for intraoral scanners (IOS) and associated systems via phone, email, and remote connection.

Digital impressions with intraoral scanners are the future of dentistry. They are faster, more convenient, and provide higher quality than traditional methods. We offer our customers market-leading scanners as well as planning tools, with continuous software updates, support, and training.

Questions and issues you support can range from simple settings to more complex problems, such as assisting the dentist during patient treatment with scanners. You are also responsible for the pre-installation and configuration of scanners before they are delivered to customers.

You report to the IOS Service & Support Manager and are part of our Swedish support team, which includes 6 other colleagues. The position is based in Stockholm and is a permanent employment.

Your Profile

You are a service-oriented problem solver who is passionate about helping our customers and providing them with a positive customer experience. You are attentive to the customer's needs and, with calm and confident communication, help them in the best way possible.

You are a team player who thrives in an environment where colleagues share knowledge and experiences, and where you contribute with energy and engagement. We also look for someone with a genuine interest in IT and technology, curiosity about digitalization, and very good IT and computer skills.

Additional Skills:

• We would appreciate it if you had an IT background in the form of education or work experience.
• You are an experienced user of Microsoft Windows, Office 365, Teams, etc.
• You communicate fluently in Swedish and English, both verbally and in writing.
• Experience working with CRM systems is an advantage.
• Work experience in customer support, customer service, or IT support is an advantage.
• Previous work with intraoral scanners (IOS) or other dental background is an advantage.

Culture

Teamwork is one of Unident's most important values. Our employees are a wonderful mix of people who learn from each other, share experiences, and together build the Unident brand. For us, it is important that our employees laugh, enjoy themselves, develop, and receive respect and appreciation.

Good and Flexible Work Environment:

We believe that development happens through meeting, that good ideas often come in the break room or during a meeting with a colleague, and that information spreads more easily during a workday where you actually see each other. Therefore, everyone at Unident has an office affiliation and a physical workplace, while we also have a flexible work policy. At Unident, it is just as natural to work from home a few days a week as it is to be on-site the other days.

Does the role sound interesting?

Apply directly here on our career page!