Vacant job

Do you love providing first-class service and are you driven by sales? Do you enjoy working towards set goals? Then this role might be for you! At Telia, you will have the opportunity to develop within customer service, sales, and technical support.

About the Role

This is a full-time consulting assignment. You will be employed by Bravura and work as a consultant at Telia. There are good opportunities for extending the assignment and eventually being directly hired by Telia.

🚀 About the Company

Telia Company is a communications company within IT and telecommunications. They help businesses and private individuals communicate in a simple, efficient, and environmentally friendly way. Sweden has a world-class broadband infrastructure with well-developed fiber networks, and Telia is currently modernizing its entire mobile network with enhanced 4G and 5G. With approximately 21,000 employees in seven countries, including 4,700 colleagues in Sweden, Telia offers the best connectivity in the best networks and continues to invest in a more digital and sustainable society.

Welcome to Telia, better network, better experiences!

💼 Responsibilities

As a support agent, you are responsible for the first point of contact with Telia's private customers. Through incoming calls, you help customers with technical questions, primarily regarding broadband and telephony. You listen to the customer's needs and inform them about Telia's service offerings to deliver the best solution. This makes upselling a natural part of the conversation, with the goal of achieving good service and high customer satisfaction. You work towards set goals and have the opportunity to influence your salary through a bonus system.

At the start, you are offered thorough training together with your team, where you receive all the tools to feel confident in your role. You have a continuous dialogue with your direct manager to receive support in your daily work and take the next steps in your development.

• Answer incoming calls from customers
• Find solutions to customers' questions and problems
• Upsell by reviewing service offerings and finding solutions that fit the customers' needs

🔍 Education, Experience, and Personal Qualities

• Completed upper secondary education
• Very good sense for service
• Good knowledge of spoken and written Swedish and English
• Experience in customer service is an advantage

To thrive in the role of support agent at Telia, you should have a good sense for service and be motivated by delivering solutions based on customer needs. Furthermore, you have good communication skills and are attentive and empathetic in your interactions. The role requires you to take personal responsibility for driving your work forward. You should also enjoy a varied work pace and working towards set goals. If you also have a technical interest, you are the right fit for this role!

Additional Information

Start Date: September 14
Location: Luleå
Salary: Base salary + possibility of commission

We conduct background checks during this recruitment process.

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means we take down the ad when enough candidates have applied. If you become a candidate for the position, we will contact you for a first phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

Do you have questions? Feel free to reach out!

📧 [email protected]

📞 010-171 47 10

We recommend that you submit your application immediately as we conduct ongoing selection.

We look forward to receiving your application!

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