Vacant job

Since its founding in 1995, Teknopress has experienced continuous expansion and is now the premier choice as a complete supplier of thermoset plastic products to the industry.

We work with both large and small customers in sectors such as: electrical applications (high and low voltage), trucks, buses, trains, train signaling systems, cars, other vehicles, defense and welding industries, lamp housings, pump housings, kitchen equipment, medicine, water and air purification, etc.

Customer Support Manager at Teknopress

Do you want to help create a world-class customer experience?

Teknopress is now looking for a Customer Support Manager who wants to take on a key role in our operations. Here, you will have the opportunity to combine customer focus, structure, and improvement work in a role where you make a real difference – both for our customers and for the company's continued development.

As Customer Support Manager, you will be the coordinating link between sales, production, warehouse, and finance. You are responsible for ensuring that our customer and order flows run smoothly, efficiently, and with high quality. At the same time, you will have the opportunity to contribute to our sustainability efforts and develop processes that strengthen both the customer experience and the business.

About the role

In the role of Customer Support Manager, you are the hub of the operation and have a central function in ensuring that our customers receive the best possible service. You work closely with several departments and drive proactive improvement work to create efficient processes and high delivery precision.

Your main responsibilities

• Coordinate order flows and deliveries between different departments.
• Ensure a high service level and a positive customer experience.
• Handle customer cases and act as a key contact point internally and externally.
• Identify and drive improvements in routines and work processes.
• Contribute to the development of sustainable and efficient working methods.
• Collaborate with sales, production, warehouse, and finance to ensure smooth flows.

Who are you?

We are looking for someone who is structured, service-oriented, and solution-focused. You thrive in a role with many contact points and are motivated by creating order, developing processes, and delivering high quality.

We would like you to have:

• Experience in customer support, customer service, order management, or similar administrative roles.
• Experience in coordinating processes and working cross-functionally.
• Good system proficiency and experience with business systems.
• A strong customer focus and good communication skills.
• Experience with the business system Monitor and knowledge of EDI connections and electronic information flows, which is considered an advantage.
• Good knowledge of Swedish and English, both spoken and written.

What we offer

At Teknopress, you become part of a stable and growing company where quality, innovation, and sustainability are in focus. We offer a family-friendly work environment with short decision-making paths, engaged colleagues, and great opportunities to influence both your own role and the development of the business.

Here you get the chance to work in a future-oriented organization where your ideas are appreciated and where you can make a difference every day.

Application

Teknopress has chosen to collaborate with Jobcenter Recruitment for this recruitment.

Selection and interviews are conducted on an ongoing basis, which means the position may be filled before the final application deadline. We welcome your application today!