Vacant job

At University-Wide IT at Uppsala University, technology and innovation meet old traditions. Our task is to contribute to creating a functional interaction between IT and operations. You will have the opportunity to develop in an organization that values competence, initiative, and collaboration. Together, we are a future-oriented IT organization developing world-class services and offering highly sought-after, operationally close IT support.

The Department for University-Wide IT works with strategic IT issues and serves as a service organization for shared services. The mission includes infrastructure, administration, service, and support. The department has approximately 200 employees divided into five units.

As an IT Technician in the 1st Line Service Desk, you are the user's first point of contact with IT support. You provide professional, efficient, and service-oriented support in a broad and complex IT environment, solving problems and contributing to a positive user experience.

Responsibilities

• Receive and handle cases via phone, email, and support portal.
• Troubleshoot and resolve IT-related issues remotely.
• Provide pedagogical, professional, and service-oriented support to users.
• Ensure good documentation in the case management system.
• Follow established processes according to ITIL (incident and request).
• Follow up and provide feedback on cases with users.
• Contribute to the development of working methods, quality, and user support.

Qualifications

• Relevant IT education or equivalent experience.
• Very good ability to express yourself in Swedish and English, both verbally and in writing.
• Experience working in case management systems (e.g., ServiceNow).
• Basic knowledge in:
  • Windows, macOS (preferably also Linux).
  • Troubleshooting clients and peripheral equipment.
  • Office, email, and common user services.
  • Networking (DNS, DHCP, WiFi, VPN).

We place great emphasis on personal suitability. To succeed in this role, you need to be service-oriented and solution-focused, able to work systematically and prioritize in a fast-paced environment, be pedagogical and communicative, have good collaboration skills, take responsibility, and be curious and eager to develop.

Desirable / Additional Merits

• Experience working in a service desk or technical support.
• Experience with ITIL-based working methods.
• Experience with client management (Windows, macOS, or Linux).
• Knowledge of MDM (iOS/Android).
• Experience with license and application management.
• Experience troubleshooting in large or complex IT environments.
• Experience creating guides or support materials.
• Experience from an academic environment.

About the Position

The position is permanent, although a probationary period may apply. The position is 100%. Start date: September 1, 2026, or as agreed. Location: Uppsala.

Information about the position is provided by Group Manager Mathias Wiberg, [email protected], +46 18-471 77 28.

Please submit your application by August 7, 2026, Ref: UFV-PA 2026/2010.

In this recruitment, we have replaced the cover letter with questions that you answer as part of your application. The answers will be used as part of the selection process.

Uppsala University is a broad research university with a strong international standing. The ultimate goal is to conduct education and research of the highest quality and relevance to make a difference in society. Our most important asset is all 7,500 employees and 53,000 students who, with curiosity and engagement, make Uppsala University one of the country's most exciting workplaces.

Read more about our benefits and what it is like to work at Uppsala University: https://uu.se/om-uu/jobba-hos-oss/ (https://uu.se/om-uu/jobba-hos-oss/)

The position may be subject to a security check. A prerequisite for employment in case of a security check is that the applicant is approved.

We decline offers of recruitment and advertising assistance.

Applications are received in Uppsala University's recruitment system.

Union Representatives: Saco-S - [email protected], Seko - [email protected], ST (OFR/S) - [email protected]