Vacant job

Customer Service Representative – Malmö (100% Office)

via Barona, immediate start

Do you want a role where you quickly gain responsibility, develop at a rapid pace, and help influence how a team works – rather than just following routines? At Barona, we are looking for a Customer Service Representative for one of our clients in the environmental and recycling industry. You will join a rapidly growing company with a high tempo, short decision-making paths, and ample room for initiative. This is not a traditional customer service role where you simply process cases – here, you are expected to understand the workflow, make decisions, and contribute to improvements.

About the Role

You will become a central part of the operations where customer contact, logistics, and problem-solving intersect. You will work closely with both customers and internal teams, playing a key role in ensuring smooth workflows.

Your main responsibilities:

• Handle customer inquiries via phone and email
• Register and follow up on cases and orders in the system
• Solve problems and find solutions at a fast pace
• Collaborate with operations, sales, and other functions
• Contribute to structure, improvement, and more efficient working methods

The role initially involves handling incoming inquiries, but over time there is an opportunity to work more proactively, for example by following up with customers and contributing to the business.

The team is in a setup phase, which means you will have the opportunity to help establish structure, working methods, and contribute to how the function develops.

During your introduction, colleagues will be in place to support your training; you will not be alone in this role.

Who We Are Looking For

We are looking for you who have drive, curiosity, and ambition to develop.

You are:

• Self-motivated and take responsibility from day one
• A problem solver who enjoys understanding and improving
• Communicative and confident in contact with different types of people
• Curious and eager to understand how the business really works
• Structured and comfortable in a high-tempo environment

You do not thrive just doing “what is in the instructions” – you want to understand the big picture, take initiative, and make things better.

Background

• Experience in service, administration, or customer contact is an advantage
• You can be at the beginning of your career – the right attitude weighs heavier than experience
• Fluent Swedish in speech and writing, as well as good English
• Good computer skills (experience with Microsoft-based systems is an advantage)

What You Get

This is a role for you who want to develop quickly and take the next step:

• An educational environment in a growing company
• Opportunity to influence working methods, structure, and routines
• Close collaboration with an engaged team
• Rapid development and increased responsibility over time
• A role where your effort is noticed and makes a difference

If you start immediately, you will also have a good introductory period before summer, with good opportunities for training and support from the team.

Practical Information

• Location: Malmö
• Scope: Full-time
• Working hours: Monday–Friday, office hours
• Work mode: 100% on-site at the office
• Start: Immediate

For questions:

Emma Hjorth – [email protected]

Please note that we do not accept applications via email.

Application

Selection is ongoing – submit your application today.

You will be employed by Barona, and the assignment starts as soon as the recruitment process is complete. Initially, the assignment runs for 6 months with good chances of extension and transition to the client.

About Barona

Barona is an international group with offices in 10 countries. In Sweden, we are located in Stockholm, Gothenburg, Malmö, Falun, and Strömsund, delivering staffing solutions nationwide. We offer our customers a visionary and future-adapted partnership, and our employees exciting opportunities at all stages of their careers. Since our founding in Finland in 1999, our success has been built on a strong customer focus and innovative thinking regarding service offerings and business development. Through our focus on innovation and digitalization, we are at the forefront of modern recruitment.

Read more here: https://barona.se/om-barona/ (https://barona.se/om-barona/)