Vacant job

Are you ready to take the next step in your IT career? Do you have an interest in service, problem-solving, and user support? Then this role might be for you!

As a Service Desk Agent, you will become a key part of first-line IT support, helping users with technical questions, troubleshooting, and administration. With your service mindset and technical understanding, you contribute to a smooth user experience and top-class support.

About the role ⚡

In the role of Service Desk Agent, you will receive, register, troubleshoot, and resolve IT-related cases. You will support users via phone, email, and case management systems, while also working administratively in various IT systems.

You will become part of a team where service, structure, and problem-solving are at the center. This role is suitable for you who want to continue developing within IT support and thrive on combining technical troubleshooting with professional user service.

You will:

• Receive and handle incoming cases via phone, email, and case management systems
• Troubleshoot and resolve technical issues related to user accounts, permissions, passwords, clients, and systems
• Work with administration in Active Directory, Microsoft Intune/Entra, or similar services
• Manage accounts, groups, permissions, and simpler user administration
• Document cases and solutions in a clear and structured manner
• Escalate more complex cases to the appropriate function or specialist team
• Contribute to a professional, secure, and solution-oriented support experience for users

What we offer 🙌

• Salary according to collective agreements via Unionen and Almega
• Introduction, training, and ongoing coaching in the role
• Opportunities for further development within IT, support, and technical administration
• Wellness allowance
• A modern and social work environment with engaged colleagues
• Team activities and internal initiatives that strengthen community

We are looking for you who 👀

• Have a strong interest in IT, service, and problem-solving
• Have previous experience in troubleshooting
• Have experience with Active Directory, Microsoft Azure, Intune/Entra, or similar systems
• Enjoy helping users and creating clear solutions to technical problems
• Are structured, detail-oriented, and accustomed to documenting your work
• Have the ability to prioritize cases and work efficiently even when the pace is high
• Are communicative and can explain technical solutions in a simple and professional manner
• Want to develop further within IT support, service desk, or technical administration

Previous experience in service desk, helpdesk, IT support, or technical customer service is an advantage.

Requirements for the role

• Fluency in Swedish, both spoken and written
• Good knowledge of English
• Computer literacy
• Completed upper secondary education

Security Clearance

For some of our assignments, information is handled that is subject to security protection. Therefore, you will undergo a security clearance check to be able to handle these assignments. This means that there should be nothing that could affect the possibility of security clearance.

Employment type and start date 🌞

• Start: According to agreement
• Employment type: Permanent full-time position (probation period 6 months)
• Working hours: The work may involve varying hours depending on assignments and needs

Are you ready to develop further within IT support and service desk? Submit your application today – we look forward to hearing from you!