Vacant job

About Us

Exclusive Cars is Sweden's largest independent importer and retailer of vehicles from North America, and the market leader for US cars and pickups in Sweden since 1990. With the motto "Don’t dream it – drive it!", we offer vehicles with attitude and driving pleasure that you won't find at regular dealerships.

We have full-service facilities in Västberga and Sollentuna, and our workshops are authorized for brands including Cadillac, Chevrolet, Corvette, GMC, Hummer, Ford F-150, Dodge, and Ram Trucks. We are quality-controlled by DEKRA and are members of SFVF.

At our company, you become part of a passionate team where world-class customer service, collaboration, and personal development are in focus – and where you get to shape the next step in our continued growth journey.

About the Role

Do you want to be the one who creates security and a premium feel for the customer – from first contact to the finished car? As a Service Advisor/Planner at Exclusive Cars, you are a key person in the workshop's daily operations and the obvious link between the customer and the technicians. You are responsible for guiding the customer through the entire service process and ensuring that every visit is characterized by clarity, quality, and professional treatment. The position is located in Sollentuna and is a 12-month fixed-term assignment, with good opportunities for extension. Working hours are Monday–Friday 07:00–16:00 or 09:00–18:00.

Your Main Responsibilities

• Schedule, plan, and follow up on service and repair jobs.
• Create and administer work orders, including pricing, invoicing, and quotes.
• Provide advice throughout the service process and keep the customer updated on status.
• Receive and handle customers via the counter, phone, email, and web – and work proactively to ensure high customer satisfaction.
• Handle warranty cases, insurance claims, and complaints.
• Order spare parts and collaborate closely with the technicians for an efficient workflow.

What We Offer

• A modern work environment with high standards and professional equipment.
• The opportunity to work with exclusive US vehicles in a market-leading business.
• A competent and engaged team where collaboration is a given.
• Ongoing training and development opportunities to help you grow in your role.
• A workplace where quality, customer focus, and your contribution are truly appreciated.
• A central role in our service business where you directly impact the customer experience.

We Are Looking For

• Several years of experience working as a Service Advisor.
• A good understanding of the service process and a strong focus on customer satisfaction.
• Strong ability to work in a structured and efficient manner, even when the pace is fast.
• Good communication skills in Swedish and English, both verbal and written.
• A valid driver's license (Category B).

Personal Qualities

You are organized, solution-oriented, and thrive in the role of the "hub" of the operation. You build trust in customer interactions, are clear in your communication, and find it easy to collaborate. You take responsibility for the big picture, prioritize wisely, and are driven by delivering a top-class customer experience.

Does this sound like your next challenge? Apply now and become part of the Exclusive Cars team. Selection is made on an ongoing basis, and the position may be filled before the application deadline.