Vacant job

Your Role

• Provide support via phone, email, and chat, ensuring a professional and helpful customer experience.
• Assist with account setup and onboarding for new users.
• Support customers with orders, deliveries, and logistics-related inquiries.
• Troubleshoot technical issues related to the application, devices, and accessories.
• Handle financial-related questions, including transactions, deposits, and activity reports.
• Provide clear and accurate product information to customers.
• Escalate complex issues to the appropriate teams when necessary.
• Maintain accurate records of customer interactions and follow internal procedures.

Your Qualifications

• Fluent Norwegian & Swedish (C1/C2) with good English skills.
• Previous experience in customer support or service roles is an advantage.
• Strong communication and problem-solving skills.
• Comfortable working with digital tools and multiple systems.
• Ability to explain technical and financial topics clearly.
• Customer-focused mindset with attention to detail.
• Team player with adaptability in a dynamic setting.

The Offer

• Join a collaborative and inclusive international team in Lisbon.
• Full training provided, plus opportunities for continuous development.
• Work in a modern, multicultural office environment.
• Enjoy a performance-based bonus structure.
• Access to private health insurance, meal allowance, and other benefits.
• Relocation support may be available for candidates from abroad.
• Long-term career growth with clear development pathways.