Vacant job

Is service your focus, do you enjoy helping others, and do you want a daily life in the sun?

Our customer service department is growing even more, and we are opening up 10 new positions at our office in Palma de Mallorca. We are looking for you who want to take the next step in your career or discover life abroad.

At Nordic Operation Center, we work with both customer service and telesales for some of the strongest brands in the Nordics. We have built a performance-driven environment with clear goals, competitions, and a strong team culture.

Imagine finishing your workday and taking a walk along the beach, working out in the sun, or having dinner in Palma together with your new colleagues – here you combine career with lifestyle.

Hiring will take place on a rolling basis throughout the summer; maybe we are looking for you!

About the role

As a customer service representative, you handle incoming customer inquiries via phone. You assist customers in a professional and efficient manner, where quality and customer interaction are always the focus.

In this role, working hours may vary between day, evening, and night shifts depending on which project you are assigned to.

The work includes, among other things:

• Handling bookings and cancellations
• Assisting both private and corporate customers
• Working towards clear goals linked to customer satisfaction and efficiency

You will become an important part of the team where your contribution directly impacts both the customer experience and the results.

We offer

• Full-time position with increasing salary
• 20 days of paid vacation per year
• Paid introduction and training
• Opportunities for development and career growth within the company
• A workplace with strong camaraderie and high engagement
• Opportunity to live and work in Spain
• Help with Spanish documentation (NIE & social security)
• Housing assistance where we help you with contact details for both real estate agents and landlords.

We are looking for you who

• Are meticulous, structured, and stress-resistant
• Enjoy working at a fast pace
• Are comfortable using the phone and computer as work tools
• Fluently speak and write Swedish and have basic English skills
• Are flexible and can adapt to the needs of the business

Are you the right person for the job?

This position suits you if you are ready to do something new, find a new daily routine, or develop quickly within customer service. You are positive, goal-oriented, and work efficiently towards set goals with high quality. The most important pillar at Nordic Operation Center is our culture. Our vision is to build a second home for our team where we always put our employees first.

Previous experience is meritorious but not a requirement. Are you our next star or do you have what it takes to become one? We are looking for new stars, but we also create them from scratch!